Carpet Den Interiors

Reviews

• TD

  Trish Dow

  Oct 1, 2026
  5.0
  They are all so helpful and competent and Traci Gillmartin is a gem!
• CH

  Chris Hildreth

  Aug 18, 2026
  5.0
  Carpet Den to the rescue! The wood floor our builder installed in our family room was discontinued and Carpet Den and our Rep Shelby did a great job in helping us find an almost perfect match to install in our Master Bedroom that is right off our Family room. Almost impossible to tell the difference... Great Crew lead by Matt who did the installation as well!
• ER

  Enma Ramirez

  Aug 17, 2026
  1.0
  Mal servicio recogí 2 pallets de tiles y no me ayudaron subirla tuve que ponerla yo sola lo más sorprendente que vieron que soy mujer y no me ayudaron
• SR

  Sharon Rizzo

  Jul 10, 2026
  5.0
  Great product and perfect installation. Am already recommending to my neighbors. Ten stars ⭐️
• MZ

  Moriah Zwick

  Jul 6, 2026
  1.0
  We purchased a brand-new home, and our real estate agent told us that Carpet Den installs the flooring in all of their new builds. We truly love the look of our floors, but unfortunately our experience with the installation and follow-up service has been extremely disappointing. From the day we moved in, there was a laminate plank sticking up near our refrigerator. We reported the issue multiple times, but it took a significant amount of time before someone finally came out to repair it. Unfortunately, the repair was not done correctly. The replacement plank has never sat flush with the rest of the floor and has continued to stick up ever since. The installer communicated with us in very broken English and instructed us to place heavy objects on top of the plank for a while, assuring us that it would settle into place. We followed those instructions, but it made no difference. After realizing the repair had failed, we contacted Carpet Den again. Months passed with no response. I have repeatedly reached out to Chad, but I continue to get the runaround with no resolution. Because this issue was not addressed in a timely manner, it has now extended beyond the one-year warranty period. During that time, the improperly installed plank has led to additional damage, and multiple planks in our kitchen are now beginning to crack. For the investment we made in a brand-new home, I expected much better quality workmanship and customer service. This issue was reported from the beginning, and the delays in addressing it should not become the homeowner’s responsibility. I sincerely hope someone from Carpet Den’s management sees this review and takes the opportunity to make this right. Customers should not have to repeatedly chase a company to correct an installation issue that was reported from day one.