Active Heating Inc.

Reviews

• WD

  William Drake

  1 day ago
  5.0
  Very professional service. Sam Meester did an awesome job of inspecting our mini split unit. I would recommend him and Active Heating to anyone.
• RR

  Rhonda

  3 days ago
  1.0
  We used Active Heating Inc. in Watertown as part of a complete bathroom remodel for a custom walk-in shower project, and the experience was incredibly disappointing from start to finish. We met with their staff to carefully design every detail of the shower including the colors, hardware, handles, shelving, and finishes. After finalizing everything, it took OVER FIVE MONTHS for the materials to arrive. Then, when the installers finally showed up, the custom shower floor pan was the WRONG COLOR. At that point, after waiting so long already, we felt pressured to accept it because we were told it would take another couple of months to reorder the correct one. That is unacceptable for a project of this cost and size. The problems didn’t stop there. When it came time to install the toilet, the plumber informed us there was a 5.5-inch gap between the toilet tank and the wall because the toilet would not sit back far enough. His response was basically that there were no good options unless we wanted to rip up the flooring again. What’s frustrating is that the previous toilet sat correctly against the wall, so why was this issue not identified during the planning, measuring, or bidding stage BEFORE the flooring and installation were completed? We spent a substantial amount of money on this remodel and expected much more attention to detail, communication, and quality control. Waiting months for incorrect materials and then being left with obvious installation issues is extremely disappointing.
• ES

  Emily Shepherd

  May 7, 2026
  5.0
  Excellent customer service!! Would strongly recommend
• NK

  Nathan Kondratuk

  Apr 25, 2026
  5.0
  Cadin was a fantastic help today. My furnace went down on a weekend. He tried to help me fix it over the phone before needing to make an after hours service call. Ended up needing the call but ensured he had the parts to do the repair before coming to ensure I didn’t get an after hours visit as well as a second follow up. When he got here he was very helpful, quickly identified and resolved the issue as well as taking the extra time to do some additional maintenance on my unit while it was down. Will be recommending Active Heating going forward. Thank you for the help!
• RK

  Rylie Kasdorf

  Apr 22, 2026
  5.0
  They were able to get to me extremely fast! Matt was super helpful with all the questions I had!