Carolina Cool

Reviews

• KC

  Kenneth Carnesi

  1 day ago
  5.0
  Tech, Grant, was exactly on time. He was informative as to what he correctly diagnosed as the problem and performed the repair work in a very timely fashion. By the time he left our offices, they were significantly cooler than they had been over the previous 4-5 days, with internal temperatures reaching 80-83 degrees. All in all, I highly recommend this company without reservation for its prompt response time, friendly service, and overall professionalism.
• TC

  Tabitha Conrad

  6 days ago
  5.0
  This company was referred to me by a neighbor. When I called I talked to Sasha and Amber ...both extremely friendly and helpful. I was able to get service the same day as I called. The tech (Brandon) who was there did a diagnostic check, reprogrammed the new thermostat, and solved the problem quickly! He was also very friendly and polite. I'll definitely use them again if I have any other problems.
• CC

  Chromedome54

  May 8, 2026
  5.0
  Corey Ward my Technician from Carolina Cool today was outstanding. Not only was he extremely knowledgeable regarding our Trane unit. He was also very systematic in his evaluation process to determine if the blower motor needed to be replaced. His process was to inspect and double check all connections to make sure all wires and contacts were fully engaged. As a result he determined that although the connections were in place, one connection was not securely fastened to insure complete and consistent operation of the unit. Once the temp at thermostat was set to cool, the blower motor kicked on and continued to run consistently in the cooling, heating and cooling cycles with no premature shutdown. We are going to request Corey Ward for all future Carolina Cool visits. Not to say that there is anything wrong with Carolina Cools other Techs., but when it comes to our Trane unit Corey is the Tech. that we want overseeing it. We cannot say enough good things about Carolina Cool and Corey Ward. Simply Outstanding!
• CC

  C C

  May 8, 2026
  5.0
  We had our HVAC system and water heater replaced by Caolina Cool. We had Jamee, Liam and Ozi working on our HVAC system. They were knowledgeable, efficient and non intrusive to the other activities in the house. They were able to make our 2 story house into 2 zones for better efficiency. When they finished a few paint touch ups were needed and they sent Matt who did a great job of making the wall look brand new. The water heater was replaced by Zach who did an outstanding job of locating potential issues and correcting them...he was done quickly. We are totally satisfied with the service carolina cool provided!!
• WH

  Walter Harrison

  Apr 30, 2026
  5.0
  During our scheduled spring/summer maintenance Tech Shane Wolfe found an issue with the blower fan motor (bearings) and suggested that we replace the motor and the control module in order to maintain reliability since the hot summer weather was approaching. Shane and I discussed the issue and price and I agreed to go ahead with the replacement. I asked him if he could complete the job by end of the next day since I would be traveling the day after and didn't want leave without a working unit. Shane then researched the availability of a new motor and was able to locate one in stock at a supplier about 45 minutes away. Shane contacted his office and made arrangements to have the motor picked up and had the replacement scheduled for the next day. Shane notified us when he would be arriving and got right to work making the repairs. He then completed the items on the original service call and made sure everything was working as it should. Throughout this entire time Shane was very professional, explained the issue and the processes needed to make the repair and made sure it could be completed in the time needed. I will recommend Shane and Carolina Cool to anyone I know needing HVAC service or repairs. PS: The cost was very reasonable !

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