Carolina Cool

Reviews

• JL

  Jewel Lee

  1 day ago
  1.0
  Liars and scammers. Barbara from Carolina Cool came out at 8:30 at night and was here for about 15 minutes. I explained that the air handler in the attic comes on, but no air comes out and the outdoor fan doesn’t spin. She asked if anyone else had worked on it, and I let her know that I had someone looked at it the day prior and mentioned they informed me the breaker box was being tripped. She left without telling me her findings, so I called their scheduling number for an update. They reached out to her, and she reported it was the same issue I told her the guy I had came out mentioned. My concern with her diagnosis is that it was pitch black outside and she didn't turn on the A/C from the thermostat to test it like the prior HVAC technician did. The repair was agreed on the next day and I was told a window unit would be put in the home the same day until the part came in Monday and the repairs was scheduled. After waiting all day nobody never showed with the window unit. I called the after hours number and they said they had no one available. So basically they come out and don’t complete an accurate diagnosis just goes off what u tell you. They lie to get you to agree to hire them for the repairs. Definitely not the only hvac company in Horry county and definitely not one I would recommend.
• SP

  Susan Plyler

  3 days ago
  5.0
  I couldn’t be more pleased with the service I received. The technician, Shane Wolfe, was absolutely wonderful—knowledgeable, professional, courteous, and very pleasant to work with. He arrived promptly and right on time, quickly diagnosed the problem, and explained everything clearly. It’s refreshing to have someone who takes pride in their work and treats customers with such great manners and respect. Shane did an excellent job, and I truly appreciate his professionalism and expertise. I highly recommend this company and especially this technician. Outstanding service from start to finish!
• SS

  Steven

  Aug 17, 2026
  1.0
  Service has been consistently declining. I say this as a once satisfied customer (since 2013) who purchased 2 HVAC units from them. I called customer service this past Friday because my thermostat was blank, then repeatedly going on and off. I was told by Michelle the soonest a tech could come was Sunday and we would be charged $149 for the emergency. I questioned why so long and was told that was the soonest a tech was available. This is not acceptable for a big company in SC during a heatwave. I asked why I had to pay $149 for the "emergency" when there was NOT a tech available for a day and a half. We were forced to call another company who was able to come out 8am the very next day and serviced our units and remedied the problem. We have a service contract with Carolina Cool and do regular maintenance 2x a year. I asked for and was told an email was sent to management for a callback to me. No callback either. Guess Carolina Cool can only be counted on for scheduled appointments M-F. Needless to say we are taking our business elsewhere as there are now many HVAC companies in the area. Sorry to say goodbye to Tyler who has consistently provided good service over the years.
• JW

  John Wedebrook

  Aug 14, 2026
  1.0
  I purchased my house in 2018 and have been using Carolina Cool ever since. I have never once felt the need or desire to call another company or person for plumbing, HVAC, or electrical service. As a matter of fact, I just paid them $3k 6 months ago to run some electrical for me. I thought the price was steep, but everything is more expensive these days and this company has always taken good care of me. That all changed today. I used their online booking last night to select an available appointment time for today to fix my mini split line set and recharge the system. I never did get any sort of verification that the appt went through, so I called them. The lady I spoke with on the phone last night answered the phone as whatever her name was "from Carolina Cool" and asked how she could help me. I explained that I had submitted an appt via their website a short while ago, but wasn't sure that it had gone through and just wanted to confirm. She confirmed that they did get it, that I had an appt today between the hours of 10A and 2P and that she could also see all my notes that I entered in the ticket, as well. Perfect. See you guys tomorrow, then. I stayed home from work today to handle this appt. Guess what - at 9:30 this morning (30 minutes before my scheduled appointment window starts) I get a call from John at their office telling me that he sees my appointment request from last night and they can send someone out to ONLY look at it sometime next week, not fix it. I explained that I had already spoken to someone last night and that she had confirmed my appt for today. He said that was "just their call center" and that he's "actually in the Surfside service center". Not to be rude, but I don't really care. I stayed home from work today for NOTHING after using YOUR appointment booking and speaking with YOUR representative on the phone, only to be left hanging by this company and John couldn't have possibly cared less. He offered to voice my displeasure to a higher up and offered for them to call me back. We'll see. In the meantime, another highly rated company in Myrtle Beach is going to come out this afternoon, only a couple hours after I called them. Carolina Cool may have just lost another long standing customer and that's unfortunate because all of the techs that have ever come to service my house have been awesome.
• SS

  Susan

  Aug 10, 2026
  1.0
  We had some issues with hot water heater, Brandon came out, reset our heater, advised we did not need new one. Day later, no hot water, called Carolina Cool on Saturday, sent Marco out. He never looked at our hwheater, said 11 years old, need new one. Gave price, contract and promised Monday morning 9-9:30 am be here to install. We advised had medical appointment in afternoon so important come early. Marco promised, but Monday came, no Marco. Called his number said he went elsewhere for us call office to schedule! We planned the day around this, made arrangements and Marco never let the office know! Marco irresponsible, lied to us, very unprofessional, and left us in a bind!!! We have an annual contract with Carolina Cool, and in the past the service reps did good job. Ask for manager, still NO call! I DO NOT recommend this company at all! Terrible customer service, and Marco needs to answer for his lack of professionalism and conduct for what he did!

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