Cassell Brothers Home Services

Reviews

• AP

  amari paulovic

  Nov 1, 2026
  1.0
  What started as a $280 repair turned into a $3000 bill. The plumber kept claiming I needed another thing fixed and another and after he left, the toilet he supposedly fixed is still running and I have no water coming out of my shower faucet. I will be contacting an attorney. To add to this misery, the young man claimed that I need to have all my pipes replaced which will cost me an additional 7,000. I will be contacting an attorney.
• LM

  l martin

  Oct 31, 2026
  5.0
  Josh was terrific, he took the time to locate the source of our water leak which was substantial! He checked pipes, drain , tub and found no suspect so he saw the hand held shower head and was convinced my 80 yr old aunt they are top notch!!!! had accidentally sprayed out through the shower curtain when washing her hair. The only reasonable explanation given the location of the spray outside the tub. Now he could have really fleeced us since the water was coming downstairs through the wall but he didn’t. He also didn’t charge us as we have a yearly service program with Cassel so I highly recommend their company and the service contract.
• KK

  Kathy K

  Oct 27, 2026
  3.0
  My first service call was excellent, checking on my hybrid water heater with a computer error code. The service tech was very professional, knowledgeable and friendly. He reset the water heater and said to call back if the error code persisted which we both expected it to do, which it did the next day. I called back to request another visit. I then got a confirmation text with my technician's name and picture saying he would be at my home by a certain time. I waited for him to arrive but he never came nor did I receive a call with any explanation. This was very disappointing coming from a company with a well known good reputation. I understand things happen but no explanation seems unreasonable. Where's the protocol in place for a service tech unable to make his appointment? At this time, I don't think I'll be calling them back.
• JK

  joseph kelly

  Oct 20, 2026
  1.0
  Your company exploited a Senior Citizen by charging me $792 to install a $125 1/2 hp garbage disposal, that took less than an hour to install! Additionally when you sent my invoice, it wasn’t my signature on it and the photos of the work you did were from someone else’s home, not mine! Additionally, your technician wanted to change to upgrade a water turn off valve under my sink which probably cost less than $10.00 and would take 5 minutes to change and charge me an additional $350, which I declined. Unbelievable! I asked for the invoice to reflect the cost of the garage disposal and the breakdown of the hourly rate,, which neither was done! I will be making it a mission in my life to share my experience with your price gouging company on every social media platform I can on a regular basis. I’ll never call on your company again. I understand now why your company will not give price quotes over the phone, so you can take advantage of people once you get into their homes!
• CL

  Conner Little

  Oct 15, 2026
  5.0
  Thank you, Cassell Brothers Heating and Cooling, for sending out Technician David Williams to replace our outside GFI receptacle. He did an outstanding and highly professional job from start to finish. Before his arrival, David sent us a text that included a photo of himself and information about who would be coming to perform the service. This thoughtful gesture immediately gave us peace of mind and demonstrated the company's commitment to customer care and safety. When David arrived, he introduced himself to my wife and me and was friendly, courteous, respectful, and professional throughout the entire visit. He began by conducting a thorough inspection and evaluation of the circuit, carefully explaining the issue, the repair process, and the cost of the replacement before any work began. After replacing the receptacle, David took the time to perform another inspection to ensure all outdoor receptacles were functioning properly and safely. His attention to detail, expertise, and knowledge were evident every step of the way. My wife and I are extremely pleased with the exceptional service David provided. We feel confident knowing our outdoor electrical power sources are now in excellent condition. Thank you, David Williams, for your professionalism and outstanding workmanship. We also thank Cassell Brothers Heating and Cooling for employing such a dedicated technician. We gladly give David and Cassell Brothers Healing and Cooling 5 Stars and highly recommend their services to anyone in need of quality electrical work. Conner & Sandra Little Grovetown, Georgia ⭐⭐⭐⭐⭐

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