Cassell Brothers Home Services

Reviews

• TS

  Thomas Schietinger

  Aug 24, 2026
  5.0
  In November of 2025 my daughter requested Cassell Brothers to repair the sewage line from the house to the septic tank. What was installed was much more complicated than expected. In August 2026 Jennifer Cooper requested that Cassell Brothers check out concerns she had on the system installed. Cassell Brothers sent tech Brandon Hansell to Jennifer Cooper’s to check out the sewer instillation. He was met by Jennifer’s Father. Brandon was very familiar with the system and went over details with Jenn’s father. Brandon showed that the problem was that the septic tank needed to be emptied. He also demonstrated that the new system was operating properly. We then walked down the areas that Jenn had concerns in the house. Brandon explained in clear terms what was causing the noice and that there no problem with the new system. Brandon was very professional and Jennifer and her father were now comfortable with the new system’s operation. Jenn has ordered the septic tank to be emptied. It is not easy to fill in the other sections. There was no charge for the above inspection. Brandon took pictures and he did an outstanding job.
• KW

  K. Wks

  Aug 21, 2026
  5.0
  Pablo was absolutely fantastic! Our AC stopped cooling, and my family had a miserable night without air conditioning. Thankfully, Pablo arrived early, which meant we didn’t have to spend another entire day in the heat. He was professional, knowledgeable, and took the time to explain what he was doing, what caused the issue, and even gave me helpful tips to prevent problems in the future. That level of customer service truly made a difference. **Cassell Brothers has a new, very happy customer!** I highly recommend Pablo and the team for their excellent service!
• MA

  Michael Alfaro

  Aug 14, 2026
  1.0
  ⚠️ CUSTOMER BEWARE — My Experience with Castle Brothers Plumbing I rarely write reviews like this, but after more than a year of dealing with problems from what should have been a very basic plumbing project, I feel other customers should know about my experience. I originally hired Castle Brothers to do routine work around my home—replacing outdated faucets with newer Delta fixtures, repairing sinks, installing a garbage disposal, and replacing some piping. These weren't major plumbing problems when I started. I simply wanted to update older fixtures and modernize my home. Unfortunately, nearly every part of the project has resulted in problems. Not even a year after the work was completed, I've dealt with leaking or broken piping, installation issues, and repeated service calls. What was supposed to be a straightforward upgrade has turned into an ongoing and costly headache. To their credit, their customer service representatives have generally been kind and professional on the phone. My problem is with the quality of the plumbing work itself. The original plumber is apparently no longer with the company, but subsequent visits haven't resolved everything either. It has become a cycle of someone coming out, patching one problem, and then another issue appearing. Instead of correcting the underlying installation problems, it has felt like putting Band-Aids on work that needs to be properly repaired. Most frustrating is that I am now spending additional money dealing with problems that, in my view, resulted from the original work, while Castle Brothers has not agreed to fully repair all of the issues I believe are connected to the project. Based on my personal experience, I cannot recommend Castle Brothers for plumbing work. I would strongly encourage anyone considering them to get additional estimates and consider other qualified plumbers before making a decision. I didn't hire a plumbing company because my home was falling apart. I hired one because I wanted to replace outdated fixtures with newer ones. I never expected a simple modernization project to leave me dealing with plumbing problems more than a year later. Customer beware.
• SW

  Susie Wilson

  Aug 13, 2026
  5.0
  Had our air conditioner to stop at 10:00 pm. Called the emergency phone number at Cassell Bros and had someone set for the next day. By 10:30 the next day, Technician Anthony Elis was at our door. He jumped right in and found out what the problem was, explained all options available to fix it, and the costs. After we weighed our options, Anthony started to work, and we were up and running by 1:15pm. Not only was Anthony very, very knowledgeable in his work, and very task oriented, but was one of the most personable, friendliest, conscientious workers we have ever dealt with. This has been the case with ALL employees from Cassell Bros. Service is their priority, and you can’t go wrong by choosing Cassell Brothers for all your home service needs!
• DD

  Donna

  Aug 11, 2026
  5.0
  Raymond is the best technician ever. I’m so grateful that I got him….of anyone possible!! Thank you so much for coming out here, Ray. You are amazing and caring, and I am so appreciative to you for getting my information back into the Cassell Bros computers regarding my previous purchase, which had been lost, along with the warranty and system info. I really am so very grateful to you, and I also thank you, Cassel Brothers, for standing behind me! Check up today by Raymond. Friday. Wonderful. Cassell Bros and technician have been so kind to me. We are trying to find the problem, but I am still so happy with them. It’s been a long hot week with heat advisories, but I couldn’t ask for a better technician and I know that I’m totally in good hands. Thanks everyone.

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