Raybrook Homes

Reviews

• AL

  Amber Lewis

  5 days ago
  2.0
  If you’re looking to do home improvement, especially if it’s part of an insurance claim, run as far away from Raybrook Homes as you can. Our home was one of many damaged by Helene and we went with Raybrook homes for our repairs. Everything started fine and the work is decent, but we ran into some MAJOR issues like THEFT. First, the communication between different channels was HORRIBLE. When this started, we were in good communication with our contractor, Daniel. He seemed to have a good grasp of how the insurance claim process worked and things went smoothly. Then, toward the end of construction, Chris got involved and started basically harassing us for the final payments. We kept reminding him it was an insurance job and certain inspections had to be done and perimeters had to be met to release payments, but he kept threatening to get lawyers involved and put a lien on our house. Finally, after several emails with insurance, it came down to Raybrook submitting invoices and insurance happily paid. We kept them updated with when the check was received tand deposited but Chris ghosted us even though there was still work to be done. Then, Josh got involved. Josh seems to have absolutely no idea what was actually done on our house, and referred only to initial assessments that were done before we realized the extent of the damage. Even after us reaching out several times, he’s did nothing to help us move forward. Then Josh has ghosted as well. We finally got in contact, and a team came out and resolved some of the issues before ghosting us AGAIN. It's now been almost a year since we've been able to get ahold of anyone despite there being some work that was paid for but never completed. That’s bad, but it gets worse. During construction, they had absolutely no concern for our property or possessions. They left our house wide open multiple times with the front door left open while they were away on a lunch break and simply tearing down the back of our house and doing nothing to secure the area. We heard from multiple neighbor that there were several nights when they worked late until at least 10:30 pm with bright lights shining into our neighbors’ windows. They also had friends/girlfriends/spouses just hanging out on our property, drinking, listening to music, and being loud and obnoxious at late hours. When it came to our possessions, they were equally inconsiderate. We lost a lot during the hurricane, but Raybrook made us lose even more. Several things in our kitchen that we verified were fine were either tossed out without care or stolen. Other items were thrown carelessly into boxes and broken. When they rewired the house, they didn’t lay down any drop cloths or protect our possessions in any way and it made a huge mess. Some of the mess was so bad, we had throw out things such as a quilt we received when we got married and lots of clothes. There are also several items that went “missing.” We know for a fact that these items were not harmed when the tree hit our house and we have pictures and videos that confirm they were safely stored before work began. These items were either stolen by people who were able to enter our house due to Raybrook’s neglect, stolen by workers, or stolen by the people they had on our property without authorization. I no longer have my wedding jewelry or my late Nana's jewelry box, among other things, due to this theft. When we were finally told we could move back in, we had so much to clean up. We had to haul our appliances that they left sitting in our living room (these were replaced) and had to rent a dumpster to haul away things they wrecked and didn’t take care of. There was spare wiring and screws and random things all throughout our house they just left lying around. We literally had a ceiling fan lying on our bed. I think it’s also worth mentioning that they made changes and decisions without getting prior authorization from insurance which prolonged the process and kept us homeless. Honestly, there’s more wrong than the character limit for reviews allows. Debating 1 star.
• MT

  Mark Taylor

  Jun 25, 2026
  5.0
  I can’t say enough about Raybrook Homes. From start to finish they all were kind, patient and so easy to work with. Charley, Josh, Amy, Becky and Peter just to name few and everyone involved did a fantastic job turning an old hunting cabin with lots of old memories into my home sweet home. Thanks again to everyone!
• YJ

  Yassir Janah

  Jun 16, 2026
  5.0
  These guys extended my patio deck and did an amazing job at a reasonable price. I was pleasantly surprised of how it tuned out. I would highly recommend them
• ML

  M Livesay

  May 28, 2026
  1.0
  We normally do not leave negative reviews, but after nearly 15 months of stress, delays, confusion, and constant follow up during what was originally supposed to be a remodel, we feel obligated to share our experience with Raybrook Homes so other families can make an informed decision. The biggest shock happened early in the project. We hired Raybrook for a remodel of our lake house. Without our knowledge or approval, the home was torn down. We only discovered this after calling ourselves to ask what was happening at the property. The response we received was essentially, “We’ve been meaning to call you.” From that moment forward, the project became something completely different than what we agreed to. One of the most frustrating patterns throughout the build was constantly hearing, “That’s not in the contract” or “That’s outside the scope,” even regarding items that had clearly been discussed, approved, shown on plans, or ordered through their own team. For example, bathroom hardware that was onsite later disappeared, and we were told it was not included. Another example involved crown molding for the kitchen cabinets. We were told it was never ordered or paid for, despite it being shown on the cabinet drawings their designer had us approve. We contacted the cabinet company ourselves and were told the molding had in fact been ordered, paid for, delivered, and shipped with the cabinets. We later found it onsite ourselves. Even then, we were told additional money would be required to install it. There were also major mistakes that made us question oversight and planning. One example was the back deck being built over the septic tank area. We also experienced repeated situations where work had to be redone because things were installed incorrectly or completed out of order. The amount of rework during this project was unbelievable. Project management was another major issue. We went through multiple project managers during this build, and every transition seemed to reset communication and accountability all over again. Communication became exhausting. We constantly felt like we had to document everything, inspect everything ourselves, and repeatedly follow up just to get answers or updates. Even near the end, remaining items like a leaking tub drain, roofing drip edge concerns, leftover materials, and punch list repairs kept getting pushed into vague “we will let you know” timelines instead of actual scheduled dates. This project was supposed to be exciting for our family. Instead, it became one of the most stressful experiences we have ever gone through. To be fair, there were individuals within Raybrook who were kind and tried to help at times. But overall, the experience was filled with delays, poor communication, constant disputes over scope, and repeated quality concerns. Our advice to anyone considering Raybrook Homes: Get every detail in writing. Keep records of every conversation. Do not rely on verbal assurances. Hire your own independent inspector throughout the process. Verify completed work yourself. And do not make final payment until every item is completed to your satisfaction. We truly hoped this experience would end differently. Instead, it became a cautionary story we would never want another family to experience. One additional observation for future customers to keep in mind when reading their reviews is to look closely at the reviewer profiles and their relationship to the company. During our project, we recognized several names from reviews as individuals we personally interacted with throughout the build process employed by Raybrook.
• DK

  Daniel Keating

  Feb 26, 2026
  5.0
  Great leadership, craftsmanship, communication, transparency, and worth every penny. Thank you Raybrook Homes.

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