Waldrop Plumbing Air Electric

Reviews

• AE

  Annie Ellis

  Sep 4, 2026
  1.0
  The worst company I have ever worked with. Replaced our HVAC system and got our ducts cleaned with Waldrop. The high school/college kids that were left unattended blew all of the dust from in our ducts into our house. The crew installing the HVAC system left a huge mess and knocked over and unplugged our dehumidifier and didn't tell us which resulted in mold growth in our crawl space, costing us an additional $8K above and beyond the large amount of money we spent on the new system. We tried to work with them to get reimbursement and after countless calls and even scheduling service visits just to get someone to talk to, we finally found a helpful customer service person and eventually were denied and they are refusing to take blame for any of it. The main reason for all of the good reviews is because the service people push you to leave a review before they leave your house.
• MH

  Mindy Heffernan

  Sep 2, 2026
  1.0
  We had a consistent problem where our AC was shutting off almost every day. A previous company quoted $3500 for a compressor replacement, and we reached out to Waldrop for a second opinion. They came 7 times in 6 weeks, repeatedly stating that there was no way it was the compressor. Each visit we were told something else had been adjusted or fixed and should solve the problem. We paid $4500 for a bypass damper installment (after the tech previously told us that they don’t recommend those because of certain issues) because this was absolutely going to fix our problem. We also paid $1000 for a “fried control board.” Neither of these fixes caused any improvement in our HVAC which continued to go out most days. Finally, they suggested the other control board was fried and we also needed to replace the compressor. A “big” discount was going to be offered because of all that we had been through, yet the quote was $7000!!!!! Double the previous company’s quote and also we had been told repeatedly the compressor was fine. I sent an email with all of these concerns and got no response from the company. We had a different company come out and they fixed the problem in 10 minutes by adding a $175 dollar part and we have not had any issues since. They said the control board and the compressor are working fine. They agree with us that the $5500 fixes that Waldrop did were all completely unnecessary.
• MR

  marc richey

  Aug 27, 2026
  1.0
  Diagnosed HVAC and said I needed a new reversing valve and thermostat. Quoted me $6978 just to replace the reversing valve. I called Tuck and Howell for a 2nd opinion. Turns out all that was wrong was a bad solenoid coil (total cost $469). No problem at all with my reversing valve. Had I trusted their tech, I'd be out almost $7,000 right now. I likely wasted $200 on a new thermostat I didn't need too. Then they send me as text asking for either 5 Stars or to email a complaint. I emailed what happened and they never even replied. No phone call, no reply email. I respond to the text and they do finally reply, saying someone will call me. I have now called 3 days in a row and each day was assured Chandler would call me back. Nope. They talked me into their "Wally Plan" when I set the first appt up. $120 for future maintenance. I asked for a refund of at least that. I have no intention of ever using them again. Again...ZERO response! It's bad enough they charged me $199 for a WRONG diagnosis! AT worst, they deliberately tried to rip me off, at best their tech wasn't trained properly. $7,000. Let that amount sink in for a minute. Imagine coming out of pocket like that for something you never needed and then the company ghosts you. Next call is the BBB. Treat people like this and this is what happens. PS: The part they quoted me is a part that fails less than 1% of the time. It's the most expensive part that can go bad, without replacing the whole system, and it almost never goes bad. I wonder how frequently the reversing valve is what people are told is bad? Makes you wonder... Responding to their response: I have spoken to Chandler and been told that you "stand behind your tech's diagnosis". I was supposed to get a call from the tech's manager today before 12pm to explain how they supported an obviously wrong diagnosis. No call again.
• PF

  patrick flaherty

  Aug 18, 2026
  1.0
  1 star — They put my wife through hell while I was out of town. Unforgivable. I was not home when this happened. I was traveling for work, hundreds of miles away, and my wife had to face every single part of this disaster alone. We had a brand new HVAC system installed by Waldrop back in December 2025. Top of the line. Full house. The bill came to $50,000 — yes, you read that right. We are also paying members of their "club," so you'd think that kind of investment and loyalty would count for something. My wife woke up this morning to water on our bedroom floor. She figured out it was coming from the air handling unit in the attic (overflowing drain pan). On a seven-month-old system. She shut the AC off right away to keep the damage from getting worse, called Waldrop, and waited — alone, in over 100-degree heat, with our kids. When the tech finally showed up and confirmed the issue, he quoted her $824 to fix it. On a system under a 10-year parts and labor warranty. The explanation? A clogged drain line. The coverage? Only the float switch that failed. Everything else, they said, was on us — because apparently someone at an April inspection offered her a maintenance package and she declined. My wife has no recollection of any such offer. What she remembers is a technician glancing around, declaring everything looked fine, and leaving. No paperwork. No written recommendation. Nothing she could point to. But here's the thing — even if that conversation happened exactly as Waldrop claims, it is absurd on its face. We should not be having a drain line emergency on a system that isn't even a year old. That's not a maintenance issue. That's a quality issue. Either the equipment is defective or it wasn't put in correctly. There's no third option. As it turns out, it wasn't put in correctly. Once my wife pushed back and demanded accountability, Waldrop acknowledged the improper installation and refunded the $824. And yes — I'll give them that. The refund showed up in our Amex account. But let me tell you what a refund doesn't fix. It doesn't give my wife back the six hours she lost babysitting their technician, Nathan, while he worked through the problem — six hours she couldn't work, couldn't focus, couldn't do anything but manage a crisis that Waldrop created. It doesn't fix the damage to our drywall and hardwood floors from the leak. And it certainly doesn't fix the fact that after all of that, after six hours, the upstairs AC still isn't working right. All of our bedrooms are upstairs. The temperature up there has been stuck at 76 degrees since Nathan left. He told my wife it would cool down — the system had been off for a while, give it time. She gave it time. It's now 8:30 PM and the Ecobee still reads 76. Our kids are going to bed tonight in a hot house. Waldrop's contact center manager, Chandler, called at 5:30 — an hour and a half late — to confirm the refund. When my wife told her the upstairs still wasn't cooling, there was no real answer. No dispatch. No "we'll get someone back out there." Just acknowledgment and nothing else. When my wife tried calling back at 7:30 once she got home and confirmed nothing had changed, she was routed straight to an AI answering service. Turns out Waldrop's actual staff stop answering calls at 7 PM— a detail that apparently doesn't make it into their advertising. Tonight, my wife is alone with our kids in a house that's too hot to sleep in comfortably, with water-damaged floors and drywall. I'm sitting in a hotel room in another state, completely powerless, writing this review. They like to say they "do the right thing." Refunding a charge that should never have been applied in the first place is not doing the right thing — that's damage control. Doing the right thing would have been making sure my family was actually taken care of before closing out the job. Don't let Waldrop install anything in your home. And if something goes wrong, pray you're actually there to deal with it yourself — because they will absolutely leave your family hanging.
• CF

  Christan Flaherty

  Aug 18, 2026
  1.0
  A full-day nightmare that still isn't over In December 2025, we spent $50,000 on a brand new HVAC system from Waldrop. Let that number sink in. Fifty. Thousand. Dollars. This morning, I woke up to water on my bedroom floor. Traced it to the air handling unit in the attic — an overflowing drain pan on a system that is barely 7 months old. I immediately shut off the AC (in 100+ degree heat, with my children in the house) and called Waldrop, since we are paying members of their precious "club." The tech came out, confirmed the blocked drain line, and then had the absolute audacity to tell me the repair would be $824. On a brand new system. Under a 10-year parts AND labor warranty. The only thing covered? The safety switch that failed to do its one job. Everything else? My problem, apparently. Their excuse? That during an April follow-up inspection, someone supposedly offered maintenance and I declined. That is a lie by omission at best. What actually happened is a technician looked around, said "everything's working as it should," and left. No offer. No documentation. No recommendation. Nothing. But let's be honest — it doesn't matter. A $50,000 system installed 7 months ago should not require emergency maintenance to function. In my previous home, I had a 6-year-old HVAC system that never once had this problem, and we never did any of this so-called "routine" drain line maintenance on it. Not once. There are exactly two explanations here: Waldrop either installed a defective system, or they installed it incorrectly. Those are the only options. Spoiler: it was door number two. After I called and asked for a manager callback, Waldrop confirmed the system was in fact installed improperly and issued a full refund of the $824. I'll acknowledge that — they did refund the money. But here's what that refund does NOT cover: The tech, Nathan, was at my home for six hours. Six hours in which I could not work, could not function, lost an entire workday. And after all of that — the AC upstairs still doesn't work properly. All of our bedrooms are upstairs. It has been sitting at 76 degrees up there since he left, and it is still 76 degrees as I write this at 8:30 PM. When Nathan left, he assured me it would cool down — the system had been off for a few hours, so I gave him the benefit of the doubt. I shouldn't have. I was at my daughter's dance class at 5:30 PM — an hour and a half past the callback deadline I had requested — when Chandler, some "contact center manager," called to confirm the refund. To her credit, she did call and I did see the refund in my Amex app. But when she asked if everything had been resolved, I told her no — my Ecobee still showed 76 degrees upstairs. She had no viable solution. When I got home around 7:30 PM and the temperature still hadn't budged, I tried to call back. I was greeted by their AI answering service. Because despite what they advertise, Waldrop's actual human beings are only available 7 AM to 7 PM. So my children and I are supposed to sleep tonight in a sweltering 76-degree upstairs — in a home that was perfectly cool this morning before Waldrop showed up — with zero recourse until tomorrow morning. And let's not forget: the original leak caused damage to my drywall and hardwood floors that no refund check is going to fix. They say they "do the right thing" for their customers. A refund for their installation error is the bare legal minimum — it is not "doing the right thing." Doing the right thing would be ensuring my family can sleep comfortably in our own home tonight. They failed at that completely. $50,000. Seven months. Water damage. A lost workday. A sleepless night coming. And an AI bot when you need help most. Do not let Waldrop anywhere near your home.