Vines Heating & Air, Plumbing, Restoration

Reviews

• JB

  Jennifer Balmer

  1 day ago
  5.0
  First and foremost, I want to say THANK YOU to the after hours receptionist for answering my call at 630 AM. She was very pleasant! Guiding me through setting appt with no frustration and probably no coffee. I'm sorry that I don't remember her name. Jayson was my svc tech today. GREAT customer service, explained everything in detail and discussed prevented maintenance. Vines did an excellent job with replumbing my house a couple of months ago and now AC maintenance. Thank you
• TP

  Terrie Price

  6 days ago
  5.0
  We started the day meeting Hunter and Mr Tom asthey prepared to do a reinstall of our HVAC system. They explained what they were going to and went to work. The heat was terrible yet they maintained their professionalism...not quite sure how! As things were progressing they ran into a few problems, still they maintained and continued. After a long hot day, they did get everything done as it should be and up and running. They represented your company above and beyond not just with their professionalism, but with humor, compassion and care for us as homeowners...where did you find them? Do you realize how blessed you are to have them as your techs? Sure hope so because they represented your company with pride. Needless to say we are pleased with the service they provided, thankful and grateful they were dispatched to do our work.....they truly are the best!
• LH

  Lisa Helton Hudson

  Jun 29, 2026
  5.0
  This company the most amazing customer service I’ve ever seen! I had a sudden leak into my kitchen over a weekend and they were the SIXTH and ONLY plumbing and HVAC company that truly provided 24 hr emergency service complete with a lice and local customer service representative. She was so kind, nice, efficient and helpful and though I turned my HVAC off, she was already arranging an emergency service technician. Long story short, I asked for an appointment o. Monday and the technician was again, so nice, kind, efficient and worked in my attic which was over 110 degrees until all avenues of the origin of the problem were exhausted. The company I was using-which advertises 24hr emergency service did not return my voice mail that night- only the next morning! That’s not 24 he emergency service! So Vines now has my business!!!! SO PLEASED! Over the top service!
• JY

  Jessica Young

  Jun 26, 2026
  5.0
  Very pleased! As the owner of a plumbing company myself, it was interesting to be the customer! I hired Vines to service a toilet for a family member who doesn't live near us. The service was great from the CSR who answered the phone all the way to Ben, who ultimately replaced the malfunctioning toilet. They arrived on time, offered options, explained things well, and were even prepared with a toilet on the van. The toilet install was done efficiently and looks great. Furthermore, they were spot on with price! Whereas the average customer doesn't always understand what REALLY goes into the price of a service, I definitely have insight. They offered a high quality toilet at the perfect price point. It isn't cheap to have a good product with amazing service, but you get what you pay for, folks! And Vines was easy to work with, made things super convenient, and offered awesome service for a price that made complete sense. I would highly recommend! From one local business to another - Thank you!
• KD

  Kaitlyn Doherty

  Jun 20, 2026
  5.0
  The two technicians who came out were professional, courteous, and resolved my issue quickly. My only concern was with the communication surrounding the “free quote.” When I initially called, I was told the quote would be free; however, I later learned that a diagnostic fee is required before they can provide an estimate. This was not clearly explained upfront. The overall cost ended up being reasonable, but the unexpected diagnostic charge caught me off guard. Once technicians have already traveled to your home, it can feel a bit awkward to decline service. To be clear, this was not the fault of the technicians—they were excellent. The issue was simply a misunderstanding in the information provided before the appointment. Overall, I had a positive experience with the company, and they successfully fixed the problem. I would just recommend confirming any diagnostic or service-call fees ahead of time so there are no surprises. If you’re not comfortable paying approximately $200 for diagnosis before repair costs are discussed, it’s worth getting clarification before scheduling the visit.

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