Howell-Chase Heating & Air Conditioning Inc.

Reviews

• AL

  Andy Leffler

  5 days ago
  5.0
  Tyler was punctual, knowledgeable, kind, and courteous. He took time to explain things in a way that I could understand, he talked through areas of potential future needs so that I would be prepared in case something happens in the future, and most of all he was honest and transparent with recommendations and assessments without attempting to sell things or generate additional income unnecessarily. His expertise really is impressive. I plan to exclusively work with him moving forward for maintenance services and for any additional plumbing needs should they arise.
• NB

  Natalie Bailey

  5 days ago
  5.0
  Matthew provided excellent support throughout the process. He is highly knowledgeable and presented tailored strategies that aligned perfectly with our objectives. I would not hesitate to recommend him.
• KV

  Kristin Volpe

  Jun 19, 2026
  5.0
  Nicolas did a fantastic job. He was prompt, courteous, and thorough. He remembered specifics about our units from his past maintenance visit as well as brought up issues on items outside his work scope, that we would have never noticed ourselves. His attentiveness is appreciated.
• RH

  Rebecca Hamilton

  Jun 19, 2026
  5.0
  The customer service I received from Matthew P at Howell Chase recently was exceptional. He was responsive, friendly, helpful and followed through promptly. Good customer service is not common anymore but excellent customer service is quite rare. Thank you to Howell Chase and Matthew P for the excellent experience with your company.
• GS

  Glenn Steinberg

  Jun 5, 2026
  3.0
  I can only speak to my experience with this company's maintenance program. While the technicians have generally been professional, courteous, and the in-take team is responsive - I found the overall experience somewhat frustrating. The overall experience felt more sales-driven than service-driven. At times, it reminded me of the kind of approach often associated with private-equity-backed businesses, where revenue generation seems to take priority over customer service and routine maintenance. During routine maintenance visits, there seems to be a strong focus on identifying additional services or upgrades rather than simply completing the scheduled maintenance. I understand that recommendations can be part of the process, but at times it felt like the emphasis was on upselling rather than addressing the task at hand such as forgetting to install new filters on both maintenance visits. In addition, a short inspection report explaining what was checked and any issues discovered would add significant value to the maintenance program.