Next Generation Heating and Cooling

Reviews

• RW

  Robyn Wilcox

  Oct 6, 2026
  5.0
  Fast! Fair! & efficient! EXCELLENT Customer Service!
• BG

  Brenda Galvin

  Oct 2, 2026
  5.0
  5 Star Company. They came out the day after I called, gave us an estimate on what we needed, and installed it the next day. The tech explained the system to us and how it works. He downloaded an App on our phone and showed us how we could control our system from the App. Everyone extremely professional, courteous, and friendly. I highly recommend them.
• RH

  Rhonda Hall

  Sep 28, 2026
  5.0
  I called to schedule an appointment for a tech to come to look at my heat pump leak this morning and talked with Marcus, he said he would stop by in the afternoon. It was a big surprise that he made time for this job in his busy schedule. He got here when he said he would be there and got right to work. He diagnosed the problem and worked out in the sun to fixed the leak. I appreciate his hard work and his professional service he provided and he taken the time to give me an estimate for other work I would like done. I will recommend Next Generation HVAC to any one looking for a great company for there repairs. Thank you Marcus!
• DB

  Donald Blake

  Sep 17, 2026
  1.0
  To start off I contacted Next Generation Heating and Cooling about changing out a failed evaporator coil on my 10 year old HVAC system. I have used Marcus in the past and had few issues in visits. Marcus told me it would be 10-14 days before he could get the new coil and he suggested I just get a new system with 10 year warranty. I eventually caved in and couldn’t wait any longer on the coil with it being 98 degrees outside. Marcus said if I went with a new system he could come the next day. On 8-14-26 Marcus came out to install a new HVAC system for me a half ton larger than the old system. After installing the new system Marcus quickly collected payment and left his son and another employee to finish up. This was at 3:00 pm, by 10 pm my house had only cooled down to 78 degrees with outside temps only in the 80’s. I decided to take a look in my attic to see if I could see anything obvious. I found the door on the air handler was half open and sucking in hot attic air into the system. I quickly contacted Marcus about the issue I had found. He said to just put tape over it and the next time they were in the area they would fix it right. I then decide to further investigate my duct work. I found when they installed the new air handler they pulled the old duct work forward and over half of the drop lines had separated from the main duct blowing air into the attic. I again contacted Marcus about the new find and he said it wasn’t us. We couldn’t have done that because we only moved it 1 1/2”. The house failed to cool the rest of that night. The next day I called and text Marcus, asking for help because of all the problems. I was met with it’s really hot outside and that’s why the system is not keeping up. Give it a week and when outside temps cool off some it should keep up. Week two I called Marcus and stated that nothing had changed and that I needed help. My hvac was still only able to achieve 78 degrees set at 74. Marcus confessed that he felt like his guys had probably not charged the system correctly after he left on the day of install and that he told the boys that much. He promised to come out and get it straightened out but never came out that entire week. That weekend I climbed in attic and fixed connections with tape and mastic myself. Third week the system is now saturated in moisture at the discharge duct with water coming out and mastic coming off at bottom of connection from air handler to the duct work. Tape and mastic were falling off due to excess moisture coming from the unit. I contacted Marcus, he said he was coming Tuesday or Wednesday but failed to show or call after I took the first day off the be home to address the issue with him. Wednesday night he texted that he had some bad calls and was still coming but failed to ever come. At the end of week 4 with no other choice, 9-14-26 a solid month later. I called another HVAC contractor who came out to inspect, fix and document my issue for me. Multiple issues were incorrect and were causing damage to my system and compressor. Please do your homework and do not use Next Generation Heating and Cooling for anything HVAC related. I have lost time, money, possibly incurred long term damage to the components of a brand new system because of it not being installed properly for a month and Marcus simply not honoring and standing behind his work.
• DH

  D Hamrick

  Sep 15, 2026
  5.0
  We are new to the area, called after having issues with the A/C unit after security system w/ thermostat installed .... causing A/C system to go out .... Next Generation was above and beyond .... here within the hour and had problem fixed in no time !!!

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