GEM Plumbing and Heating

Reviews

• MB

  Mike Barker

  Aug 22, 2026
  5.0
  5/5 Stars — Outstanding Service from GEM! I recently had GEM install a new radiator, and I couldn't be happier with the entire experience. From the moment they arrived, the technician , Roselio, was professional, knowledgeable, and extremely respectful of my home. The installation was done efficiently and with incredible attention to detail. They took the time to answer all my questions, made sure everything was running perfectly before they left, and left the work area spotless. It’s rare to find a company that combines such high-level craftsmanship with genuinely friendly customer service. If you need any heating or plumbing work done, I wholeheartedly recommend calling GEM. They truly delivered top-notch results!
• BB

  barryblackusa

  Aug 18, 2026
  5.0
  We had a leak in the feed tube going into our toilet. It leaked down through the ceiling into our kitchen. I called GEM and they sent technicians right out to fix the problem. The technicians arrived, assessed the problem and gave us a very reasonable quote. The technician also noticed veteran plates on my car and applied a 10% discount! They fixed the problem, noticed that the feed tubes to my sink didn't look good and corrected them as well. Both technicians were very personable and kind. They helped lower our anxiety as well. Great experience! Highly recommend GEM plumbing!
• DH

  Dan H

  Aug 17, 2026
  1.0
  Gem came to troubleshoot my boiler. They found out that the previous electrician had reverse wired my boiler switch so they fixed it supposedly “free of charge” without a diagnostic fee since it took less than 10 mins to fix. However, the technician said that my relay control board had been fried due to the reverse wiring. So they quoted me $1625 for a new relay control board which I hesitantly agreed to because I just wanted to get the job done. No breakdown of parts and labor at all. Being a tradesman myself, I looked up the price of a new Aquastat controller and found out the parts are anywhere between $200 - $300 tops so they basically charge me over $1300 in labor for a 2 hr job. After replacing the relay control board, it turns out the circulator needed replacement as well in which they quoted me $1800 to replace. At that point, I declined the repair because the cost to get my boiler working properly would cost me $3400, translating to approximately $600 in parts and $2800 in labor in which it will take the technician 3-4 hrs to complete. This company charges exorbitant prices. I’m not even sure how they are getting good reviews. The majority of their clients must be senior citizens and non-tradesmen because anyone who has done work on their home before would realize that Gem Plumbing are price gouging people.
• JC

  John Colby

  Aug 13, 2026
  2.0
  It’s a bummer to have to write reviews like this but I think it’s important to be transparent and make sure customers know what they are getting into. Our AC compressor went out last night. I was fairly confident it was the fan motor and wanted to have someone take a look. Gem was super responsive they were able to get an appointment booked the same day. A huge plus. We have an older system 21 ish years old and figured it wouldn’t be a bad idea to quote a new system at the same time. The tech and the sales person that came out were both great. Very knowledgeable, helpful, etc. Diagnosing the issue cost $150 - totally fair. Happy to pay for that service to confirm what’s going on. The quote to replace the compressor fan motor + fan blade was $2700 dollars… are these guys high? I purchased the part from a local hvac supplier. $180. With no prior hvac repair experience I had it installed in under two hours. Cold air is flowing again! I’m fine paying for service and understand Gem needs to mark up parts and labor but there is a line. The new 3 ton system was quoted at 17k installed. (Lowest cost/least efficient option) It is very likely we will need a new system soon. Yes you save money doing things yourself. That said, we got a repair quote from another reputable local business. 1k for the same fan motor replacement. Pretty clear where our new unit will come from.
• AB

  Aaron Bean

  Aug 9, 2026
  2.0
  The guys that arrived seemed nice, but their business practices are complete crap and I will never do business with them again. I contacted GEM to help figure out why we all of a sudden no longer had hot water. I was fine with paying the $150 fee for them to come out and assess the situation. Turns out I had accidentally flipped off a hidden power switch while vacuuming the area earlier that day. In my mind, I should have paid them $150 bucks for the visit, flipped the switch back on and all good. Instead, I was told they needed to run a $425 diagnostic - even though it was painfully clear I had simply bumped a switch. I did not need a diagnostic. But I got the anger of paying for a one. All I needed was an honest, skilled repair guy to tell me to flip to power back on. Not run a complete system diagnostic for 3x the price. I was so frustrated by this experience, I decide to wait to post this review to give them time to respond. Nothing. Absolute crickets. I called GEM that same evening, July 21, 2026 - after feeling heavily frustrated by the experience. I was told someone would get back to me with an answer about whether they would do something to make the situation right. That was 3 weeks ago, after being assured I would receive a message - via text, email or phone - about their response to the situation. So far, crickets, nothing. I would not recommend GEM to anyone. Find a local outfit with honest business practices. If you live in South County, RI - I would instead call Ceil Plumbing & Heating - these guys are local, reasonable and highly skilled. The only reason I didn't use them this time was because we had an emergency with guests arriving. Next time, I'll just wait a day and go with a much more honest and trustworth local group.

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