Cousins Roofing Siding & Decks

Reviews

• TK

  Tanya Kavalkovich

  6 days ago
  4.0
  Brett was timely, personable, and very informative. He showed me an estimate as soon as he was done assessing the roof work required.The only reason why I didn’t give a 5 star rating is because the estimate was much higher than I’d expected (and I Had done online searches for average roof repair/replacement costs prior to the quote appointment).
• JS

  John Sweeney

  May 11, 2026
  5.0
  Had a great experience with Cousins. They did the work ( new roof and gutter conversion ) in 2 days just like they said they would. Everyone was competent and friendly. No problems with communication, unlike some other companies. Would definitely use them again!
• CR

  Cortney Roberts

  May 9, 2026
  2.0
  I cannot speak to the quality of their physical work because we never made it to that stage. Mark DeMarines inspected my property on May 4th, but I have not heard from him since he left. Despite calling the office multiple times to follow up on the estimate, Mark has not responded. Even after the receptionists reached out to him on my behalf and the issue was escalated on May 7th, I received no return call. I have been waiting for a response throughout May 6th, 7th, 8th, and today (the 9th). I even left a voicemail stating that if they were uninterested in the project, I would appreciate being told so directly. While the office staff was professional and helpful, the lack of communication following the inspection is unacceptable.
• SM

  Sarah M

  May 7, 2026
  5.0
  Update: after having a visit with Sam, one of the owners my entire outlook on cousins has improved! Sam called me and we were able to work out a second yard visit which went very well. He communicates, is professional and knows what he is talking about. We really enjoyed this experience. He also explained their need for AI which helped me understand and accept. Thank you Sam for redeeming yourself and Cousins Decking! I wish I could give a better review, but after my yard visit I've never heard from Cousins again. I waited over a month for my yard visit appt- and I HATED the AI scheduling feature. Ray came to my home, on time and visited my backyard for a deck around my pool. During this time he argued with me about the size of deck I was asking for, where and why I wanted multiple staircases, and tried to change my mind. I did not want a rectangle deck, but adding dimensions like 45 degree corners or shaping sections around the pool, seemed to make Ray upset due to the complexity. Ray needed me to hold his measuring tape to take the measurements needed, and we discussed my project idea on paper. He kept saying "this is going to cost you a lot of money " "are you sure you want it this big?" He was also a "one upper" no matter what I said, he had a better story to tell- he was annoying, to say the least. Then, I never heard from Ray or Cousins decking again.
• MJ

  Mimi’s Joy

  May 6, 2026
  5.0
  I live in Franklin Park and had some areas of my siding that needed to be repaired. I called Cousins and scheduled an appointment. I was very happy when the Repair Technician, Darrin, arrived at my house during the allotted time and completed the repairs that same day. Darrin was very professional, thorough and I felt the price was very reasonable. I would definitely recommend Cousins to friends and family.