Emerald Carpet & Flooring

Reviews

• JP

  Joey Pontarelli

  Jul 18, 2026
  5.0
  We couldn't be happier with our experience with Emerald Carpet & Flooring. We got a lot of quotes - honestly, probably too many because we were first-time buyers and didn't really know what we were doing. After comparing everyone, Emerald stood out as having the best combination of quality, price, and turnaround time. They took the time to educate us on the different carpet options instead of just trying to sell us something, which gave us a lot of confidence that we were making the right decision. They were also incredibly patient with my million questions and my OCD-level attention to detail. I never felt rushed or like I was being a burden. They answered every question thoroughly and made sure I felt comfortable every step of the way. We also had a tight deadline before moving into our new home, and they truly bent over backwards to make sure everything was installed on time. The entire process was smooth from beginning to end. A special shout-out to Jillianne. She was absolutely amazing - knowledgeable, responsive, and genuinely cared about making sure everything went well. I'd recommend Emerald Carpet & Flooring without hesitation to anyone looking for great service, quality work, fair pricing, and a team that truly cares about its customers.
• BO

  Benjamin Ocamb

  Nov 29, 2025
  1.0
  NEVER using Emerald again!!! This was our second time using them and it was our biggest mistake! We went in looking for new carpet telling them what we wanted and including that we have dogs so it needs to be pet friendly. After going through the whole process we picked a carpet that they recommended and that we loved. After the carpet was installed we started to get pulls everywhere on the carpet so we called Emerald asking what is going on and the person on the phone says “Oh yeah I wouldn’t have recommended that carpet with a dog.” We had phone calls, visits, installer came back out and after all this BS the owner basically said it was our fault after we had been recommended this carpet to buy. TERRIBLE customer service, TERRIBLE experience, and overall TERRIBLE product! Would not recommend this company to anyone!!
• RW

  Roseann Wark

  Mar 2, 2022
  1.0
  Carpet installed 2 years ago now buckling in several areas in the room. Called and sent pictures as requested with no return calls. With proper installation Carpet should not buckle after 2 years. Furniture or heavy objects were not moved across the carpet . Disappointed.
• LG

  Lynda Gehris

  Sep 28, 2020
  5.0
  Beautiful showroom with tons of product and knowledgeable sales people.
• TD

  Tim Dimmick

  May 10, 2012
  5.0
  Had this company repair a tile floor in my bathroom, and the guy did a better than initial installation job. Professional, and kept the area very clean. Great work, would hire them again!