Handyside Plumbing, HVAC & Electrical

Reviews

• JJ

  Jacob

  2 days ago
  5.0
  First impression is that they do work right the first time and their priority is the customer. Pricing is a bit higher, but worth the peace of mind and quality work. Jason was very professional and answered all my questions and was very quick and thorough. In addition to the bonding of our gas line and capping off of unused lines, I opted for the year membership since moving into a new house and not knowing how the previous owners took care of it, it's nice to know I'll have service for all the major systems for the year.
• MC

  Mel Clinton

  May 11, 2026
  5.0
  I am absolutely pleased with your service!! Ty for giving us (Kirsten & me) the know how to change the water filters & for carrying our bags of salt plus you had more!! I really appreciate that!! So thank you again for coming & showing us how to change the filters & add salt....we are 100% satisfied with your service you did for us 😊 Glad we had you come!! GOD bless!!✝️😃
• DS

  Dana Shearon

  May 8, 2026
  5.0
  Ben was absolutely amazing!! This young man knows his stuff. He ran into a major issue while upgrading our electric panel. When he took the cover off the electrical box to turn off the power to the house, there was a loud pop and it smelled like something was burning!! Thank goodness he wasn’t hurt. What he found was everything shifted in the box and was not a safe situation. So his 7 hour work day turned into an 11 hour work day. He never complained and did a great job replacing the box outside and then upgrading our electric panel. After he was done he cleaned up everything. I swear it was cleaner after he left than it was when he started. lol. He even vacuumed the steps going up from the basement. I couldn’t be happier with our decision to work with Handyside.
• DA

  David Allison

  May 6, 2026
  5.0
  Customer service has been great, both on the phone and in person. We initially contacted Handyside due to a circuit that was continually tripping a breaker. Someone was able to come out that same day and identify the problem quickly. Immediate repairs were performed and discussions regarding a more ideal solution were had. Upon my prompting, we expanded that into a larger set of work to get electric out to a shed that we had always wanted to do but never pursued as well as some other outlets we wanted to have installed outside. There was zero sales pressure during the process, and costs were all made clear and up-front. We were able to take advantage of their 18-month interest free financing option for the emergency repairs, as well as the additional work we scheduled to have done. We were able to schedule the next set of work within 2 weeks. Work was completed within the estimated time. We did unfortunately notice an issue the following day that impacted a neighboring circuit. Although they weren't able to make it out the same day, partially due to a scheduling conflict on my end, a technician came out the next day. Since we had recently had work done, this work was covered under warranty. I did have to gently push to have it covered under warranty and I was asked to pay a service call fee that I was explicitly told wouldn't be charged initially. I understand their reasoning and they also understood my reasoning. They quickly sided with me and covered the repair under warranty and without a service call fee. We did discuss a more permanent resolution and an option to performed some additional work uncovered during this round of troubleshooting (a gable fan with a burned out motor). We're having them back out to do the permanent repairs and gable fan soon. When calling to schedule this latest round of work, their main line has changed to an AI with no option to wait on hold for a human. This was frustrating because the AI started to pull up information about the wrong account. There is an option to leave a message and have them call back. I just don't like playing phone tag. We're all busy. I'm happy to wait on hold while I've got the time to do so. I am hoping they change that back to a human at some point, or at least make it an option to wait on hold. Prices are firm. For work not being financed, a 30% down payment is required before scheduling work. Work is clean and tidy. Overall, we're very happy with the experience.
• BB

  Brian

  Apr 22, 2026
  1.0
  This company may well be reputable most of the time. Based on the volume of good reviews, I assume that’s true. But they were highly DISREPUTABLE toward us. I’d give zero stars if I could. Emergency hot water leak. They came out on a Sunday and replaced the cold water valve. So far, fine. Then they quoted me more than double the national average for replacement. When I asked for an itemized breakdown, they refused, citing their “Task Based Pricing System.” I called BS. They obviously have the numbers—they just won’t share them. Under duress, I agreed to the price. I barely slept. The next day I researched, reconsidered, and called back to give them a chance to adjust. They refused and would not disclose unit cost or labor rate. I calmly pointed out that they must have those numbers to arrive at a final price. Wouldn’t budge. I then got a quote from a local mom‑and‑pop plumber for less than half. Within four hours, I had a new unit installed, the old one hauled away, and I saved $1,400. It would have been even more savings if “Handy‑in‑my‑pocket” hadn’t GOUGED me for the little work they did Sunday: • $275 emergency call (understandable) • $375 cold water valve change (30 minutes tops—outrageous) • $75 cancellation fee (Really? Because I caught you overcharging?) TL/DR: Task Based Pricing is utter BS. It benefits them, not you. Reputable companies show their work. If they won’t, they’re hiding something. Analogy: Imagine going to a restaurant with no menu—just “meal‑based pricing.” It’s $100. You ask what you’re getting. They won’t tell you. You’re hungry, so you agree. The meal is fine, but clearly worth maybe $50. Would you ever go back? They tried to charge $3,000 for a $1,400 job—even after I joined their “Handy Happy Advantage Partner Plan.” When I pushed back, they confirmed their proclivity for gouging by overcharging for minor work and hitting me with a cancellation fee. Shame on them for making a bad situation worse. RESPONSE TO OWNER FACT CHECK: Your “$300/hour” technician was in my home just over an hour—much of it spent on my couch working up a price that was absurdly high. The actual work: replaced a cold-water valve and tinkered with the drain valve. If I was truly your first appointment the next day, how was I able to submit a contact form, use live chat, call your office, wait over an hour for a response, book a fair, legitimate plumber, and still cancel with you around noon? If “rush service” is part of the price, say so. If warranties are part of it, say so—IN WRITING. Don’t hide behind words like “transparency” and “firm, upfront pricing” when your practices are anything but. Your so-called “task-based pricing model” is what lets you try to charge double when a family is most vulnerable. That isn’t transparent—it’s gouging. You had multiple chances to make this right the next day. At minimum, you could have explained how you arrived at that exorbitant price. Instead, you and your staff refused to do so, stuck to your guns, and I cancelled as a result. I’ve run multiple businesses (restaurants, home care agency) over my 60 years, and I’m proud to say I never overcharged a customer. I still work hard to support my family, and I take it personally when someone reaches into my pocket and tries to kick me while I’m already down.

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