John Rock Inc. America’s Premier Pallet Manufacturer is one of the largest single location manufacturer of pallets in the United States. Operating in over 300,000 sq. ft. our Coatesville, PA facility has nine automated nailing machines capable of producing in excess of 120,000 pallets a week. We operate seven heat treating kilns. We have the ability to not just heat treat but to dry pallets as well. We treat between 12,000-16,000 pallets a day to comply with ISPM 15. The plant has five sawing lines that cut 1 million board feet of lumber per week along with 100,000 sq. ft. of indoor warehouse space. John Rock manages our own fleet of over 65 power units and 300 trailers that service the Eastern corridor from Virginia to Massachusetts.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.