BA
Becky Allen-Shotwell
Oct 12, 2026
I recently had ”Meade” aka B&L Ott out to our home to assess an issue going on with our system. I used MEADE based off of reviews online. Also, my mom had been using the company for years.
The arrival time was to be between 8 AM and 12 PM, received a call from the office around 11:45 that the technician was running behind and would call upon arrival. Wasn’t a problem as I was home all day. Was given the name of the tech.and a text with a photo which I appreciated. However, 2 male techs arrived, not just one. As a woman home alone, I would’ve appreciated knowing that two men would be arriving, but not a big deal.
In the 10, or maybe 15 minutes that the guys looked at the system, one of them spent 5 of those minutes in my bathroom! You couldn’t have stopped at a Wawa before getting here?!
They then spent another 15 to 20 minutes out in their van, “working up numbers “. I was presented with one number for a repair of the broken part, but if we wanted to talk about system replacement, someone else has to come out to go over that.
It was a very strange experience in my opinion, and then I had to pay them $149 for whatever they did, which was nothing except take a look and BLOW UP MY BATHROOM!! Lol. My mother, who was a customer with them was mortified at what I was telling her about my experience. I was laughing about it, but she felt bad because she referred them and said she’s never had an experience like that with them.
I’m ultimately going to be going with another company just because of the memorable experience with this one.