2019 brings our 73rd year of continued sales & service to the Lehigh Valley! We would not be here today, if it were not for the tens of thousands of families, who for generations have put their trust in the Hess name. It is truly a pleasure to be able to hear customers’ share stories of how their parents or grandparents have done business with or even been employed by Hess over the years. It has been our privilege to serve our customers for the past seven decades. Hess was built on standards that seem harder and harder to find in today’s modern businesses. Hess will continue to maintain such standards. We have always believed in quality products, sold at fair prices with excellent service to guarantee satisfied customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.