Verona Heights by Richmond American

Reviews

• DD

  Docnatin

  Aug 10, 2026
  1.0
  Disappointing Customer Service and Poor Post-Sale Support Our experience with Richmond American Homes was unfortunately very disappointing, particularly when it came to customer service, communication, warranty support, and workmanship. The customer service experience started poorly with the seller’s agent, Charlie, who often seemed rushed and did not demonstrate the level of customer-relations skills we expected during such a significant purchase. At times, it felt like the focus was more on completing the sale than genuinely helping us as buyers. Richmond also repeatedly requested important documents at the last minute and seemed to assume that buyers would automatically know exactly what each document was or where to obtain it. As buyers who have only purchased a home twice—with our first home being five years ago in Oklahoma—we were not familiar with all of Oregon’s specific requirements and documentation. For example, Richmond requested certification regarding the sale of our previous home. We had already clearly communicated that the purchase of our new home was not contingent upon the sale of our previous home, yet they still insisted on receiving documentation confirming its sale. Fortunately, our previous home sold about two weeks before the closing of our new home, so this ultimately did not become an issue. The post-sale warranty experience has also been frustrating. Responses to warranty claims can take a very long time, and getting issues addressed and repaired has been unnecessarily difficult. Communication and follow-through need significant improvement. We have also encountered workmanship and construction-quality concerns. For example, the carpet installation was not done properly, with the adhesive/gluing apparently inadequate, resulting in the need for replacement. These are issues we would not expect from a newly built home. Another area that could be substantially improved is the homeowner orientation. The walkthrough and explanation of the home’s features and systems were not as thorough or helpful as we expected. For example, we did not receive adequate guidance on setting up and using features such as the doorbell system. Overall, while we are happy to have our new home, the customer service, communication, warranty responsiveness, orientation, and workmanship have been below our expectations. For a major purchase like a new home, buyers should feel supported and informed throughout the process and after closing. We hope Richmond American Homes takes these concerns seriously and improves the experience for future buyers.
• SD

  Sasha Davidson

  Jun 27, 2026
  5.0
  Beautiful homes

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