I had a horrible experience with this company. They promised to make issues right but in the end said their work would pass construction standards, which I've since learned are pretty low. Since they seem proud of their work, I'm sure they won't mind me sharing pictures of my windows, with the trim crooked and mistakes covered in caulk. They did fix a few of these things but the poor workmanship didn't make the issues much better, and it didn't take away from the fact that they thought the work was good enough until I said something. The worst part, they installed a visibly damaged/defective window. They saw the damage, anyone could see it clearly, but they installed it anyway. The manufacturer provided a new window at no cost; it now sits in my back yard.
UPDATE 6 MONTHS AFTER JOB COMPLETION: We asked the contractor several times to caulk between the window trim joints so that the caulk would not crack. They refused, stating that putting caulk on the outside of the joint was good enough. My father, who worked in construction for 20+ years when he was younger, explained that shrinking in the wood would crack their caulk. That's exactly what happened. All my windows in the sun have cracks in the caulked joints, allowing for water damage. I'm in the process of having much of their work fixed. See pictures.
Also, in response to the contractor, you weren't present for the job and are sharing hearsay from workers who want to keep their jobs.