Baxter Plumbing & Rooter Inc

Reviews

• JM

  John McCallum-Bonney

  Jun 29, 2026
  1.0
  Called them to my business today to help me fix a running toilet. Showed the guy exactly what was wrong and he told me that he didn't have the part and couldn't fix it. He said he would check to see how much the part cost and let me know what they COULD do. Returns with the outrageous $600 price tag on a part that I could get for $30. So I told him thank you, but no thank you. Proceeds to charge me $206 for "Diagnosis". I told him exactly what was wrong he didn't have to diagnose anything and didn't do anything at all except look on his phone for a part to see if they could even help me in the future. I am absolutely appalled, I feel like I was robbed. Even for a hourly rate that's insanely high. But for doing nothing at all is even more ludicrous. I paid him begrudgingly... but I will NEVER use them again and make sure no one I know does either. Literal highway robbery!!!
• VR

  Vickie Ryan

  Mar 12, 2026
  5.0
  On the same day, Paul came and did a repair in the bathroom and Scottie did a drain cleaning. Both techs were friendly, explained the options, and in Scottie's case, hung in there on a not so easy job. I appreciated their professionalism and would gladly use Baxter Plumbing in the future.
• MH

  Michael Handy

  Mar 10, 2026
  5.0
  Installed a new faucet for us and gladly checked out our fridge water valve per request. Baxter got us taken care of quickly and charged a very fair price. Thanks guys!
• VT

  Vicki Tindall

  Jan 28, 2026
  5.0
  Called at the end of the day and scheduled Baxter plumbing to come clear my kitchen drain. To my surprise they were able to come the next morning at 8am. My guy (sorry I forgot his name) showed up at 8am on the dot. He went right to work and got my drain cleared with a little helper under the sink. Tito never disappoints in the intrusiveness. After he cleaned up and gave a love for all the dogs and a reminder that if I had any issues in the next 30 days to please call them and they would be out at no charge he was gone by 8:30 and I wasn’t even late for work. Highly recommend!!!
• SP

  Shelley Pyatt

  Jan 16, 2026
  5.0
  Have used Baxter twice singing moving to the Eugene area. Both times they were excellent from Brina at the office to the guys that came out. I had 2 issues going on so today Tanner , Colby and Scotty came out and were awesome! Super friendly and quick! Highly recommend!