Severson Plumbing & Mechanical

Reviews

• MC

  Michael Cottam

  3 days ago
  5.0
  The guys arrived on time and were awesome. Gave great advice on my water heater recirculating pump and actually advised against replacing it (what I’d asked for) as it seemed to be working when they got here. Gave me some things to test if the problem happened again. Super helpful and honest—really looking out for me, the customer.
• DS

  Duane Stevens

  4 days ago
  1.0
  Terrible company. Rude plumbing manager. Tech was out twice to locate an underground leak. We cut concrete and exposed piping based on his wrong input. Then when he was out again with the pipe exposed, he told us the wrong direction again causing us to cut/cap pipes that will now need to be re-run. The actual leak must be at least 20-30 feet from where he indicated. I simply wanted them to stand behind their work and come out a third time at actually find the leak and now they want to charge a third time. Ridiculous. They also don't stand behind their Veteran discount. I saw it on their van as the tech was running my credit card. He said it was too late because it went through.
• BB

  Bill Belli

  Oct 28, 2026
  5.0
  Severson has helped us through several issues both indoor and outdoor. They've always been professional, efficient, and friendly. They're our automatic go-to for repair and services needs.
• RS

  Rob Southern

  Oct 21, 2026
  5.0
  Severson installed a new EV charger in my garage in La Pine. Scott made quoting easy even though I couldn't be on-site when he was there, Megan helped me schedule on short notice, and the technician, Doug, was funny, polite, fast, and did a great job. I'll definitely use Severson again!
• RT

  Ramiah Thomas

  Oct 1, 2026
  1.0
  ** one star and unfortunately, it's well deserved ** Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.