Superior Wood Floors & Tile

Reviews

• SH

  Stuart Holderness

  Jul 31, 2025
  5.0
  This team did a great job from start to finish. Highly recommend Kathryn and her whole crew
• PP

  Prox4hawks

  May 23, 2020
  5.0
  We worked with Ann Marie at Superior. We had a great experience! They tore out carpet in our dining/living area, and then sanded and refinished most of our first floor hard woods. We were told the entire job would take 5 days, and they completed it one day early. That was a nice surprise! They were professional, on-time, and did great work. Ann Marie checked in frequently. They hire movers, who move your furniture in and out, and cleaning people who come in after sanding the floors. We were pleased with the price point as well. Ann Marie and Superior will be our go-to for more renovations.
• JO

  John Owens

  Apr 5, 2020
  1.0
  Superior did our complete hardwood replacement around 2 years ago, and did a terrible job. They used a cheaper quality wood than what we originally had, the floor creaks and pops, we have gaps by the wall, there are gaps in between the boards, there are splinters so you can't walk barefoot on it, and the color is inconsistent due to inadequate sanding. We had to pay another company to come in and redo 2 rooms ($4000) and plan to have the other company redo the rest of Superior's shoddy work soon. We contacted superior many times over our dissatisfaction but they were always rude about it. I had to actually ask Anne-Marie to leave my home because she was so hateful. She initially tried to say their poor work was my fault because the humidity in my house was wrong. When I told her I purchased whole house humidifiers to avoid this, she tried to say it was due to moving back in too soon (we lived in a hotel for 3 weeks and moved in when they said we could), then she said it's because we had them install in November but that is a bad time of year to install. She said if an expert said the floors were done wrong, she'd replace them. At my own expense, I had TWO experts inspect and say the floors were not to code and done poorly, but she still refused. She said give it 15 months then she would look again (the written warranty is only 12 months) but REFUSED to put that in writing and was offended I asked. It has been over 15 months and the floors look HORRIBLE. I consider a lawsuit but my time off work isn't worth the time in court. Mention the Superior name to any honest contractor and they will tell you they do poor quality work, but only since Anne-Marie took over. These aren't my words, but the opinions I've heard from many other contractors. I do, however, agree. I've never been treated as poorly by a service business as I was by her. Go elsewhere. This place is terrible.
• RM

  Robert Martino

  Mar 29, 2018
  5.0
  Ann-Marie and team did a great job for us. The flooring installers were great and worked clean. They went above and beyond for us. I would highly recommend Superior for any of your flooring needs.