Airco Service

Reviews

• JC

  JD Cole

  4 days ago
  1.0
  I would not recommend Airco Service based on my experience. On June 7, I was scheduled to have my pool heat pump repaired. I canceled my plans and waited all day, only to be contacted at the end of the day and told the appointment had to be rescheduled. The technician who came out for the rescheduled appointment on June 8th (Steven) didn't arrive until around 7:00 PM. It quickly became apparent that he wasn't familiar with pool heat pumps. After looking at it, he sarcastically said, "Why do you care? It's hot out here. You don't need a heater." He took a few pictures and told me someone would call to schedule a follow-up appointment. That call never came. After hearing nothing from Airco, I notify the pool heat pump manufacturer who assisted with the arrangement of K&M. ( they did an outstanding job) As of today, I still have not received a call from Steven or anyone at Airco Service. No follow-up, no update, no apology—nothing. Poor communication, lack of follow-through, and unprofessional customer service. I expected much better. If you have a pool heat pump issue call K&M not Airco! Justin Cole, Tulsa
• CW

  Chris Ward

  4 days ago
  3.0
  Was a good experience with them they just had a few issues such as bringing wrong size unit and having to wait then having the electrician not show up till next day then no one turning it on and I having to figure out how to use it and turn it on my self
• KL

  Katie Lee

  4 days ago
  1.0
  ZERO STARS. Absolutely predatory and unconscionable service. My elderly neighbors dropped over $20,000 with Airco Service less than a year ago for a full AC, furnace, and water heater replacement, alongside a renewed priority service contract. Yesterday, during a triple-digit Tulsa heatwave, their brand-new, ultra-expensive Lennox system completely failed, and the house quickly rocketed to a sweltering 85°F. Despite the wife being fresh out of major surgery last Friday, Airco’s rigid, script-reading dispatch system refused to offer a single word of basic troubleshooting advice over the phone. Worse yet, they completely abandoned these 'preferred' premium customers, stating the absolute earliest they could send a service technician was Thursday afternoon- leaving a post-op elderly patient with other preexisting health issues and her husband to suffer in dangerous heat for over 24 hours. Airco's commission-hungry salespeople were incredibly quick to take $20,000 for new equipment, but completely vanished and left a vulnerable elderly couple living alone stranded the moment actual emergency service was needed. Airco cares about sales commissions, not people, and certainly not their own warranties. Go with a local, independent shop that actually values human lives. Also, it's worth noting that this wasn't a user error situation, they keep their household temperature at a steady 76°-77°F, they didn't have any power surges, and no power outages were reported in the neighborhood. They didn't have unnecessary electrical loads running to cause a voltage drop or overload to their up-to-code main breaker, so their new Lennox should NOT have had any issues with cooling their house, because when installed correctly, it's supposed to be incredibly energy efficient. I went over and helped them get their AC back up and running in less than 10 minutes with only a few simple steps and some quick research via the internet. If Airco abandoned you in the heat and your expensive new system is freezing up, DO NOT leave it running. Follow these exact steps to save your compressor and get air moving: 1.) Turn the AC completely OFF: Switch the thermostat from "Cool" to "Off". Leaving it on will create a solid block of ice and kill your compressor. 2.) Flip the main AC breaker: Go to your electrical panel. Flip the AC breaker to "Off" for 5 FULL minutes, then flip it back "On". This clears computerized lockout codes. 3.) This wasn’t an issue in this specific case, but it’s basic common sense- make sure you open EVERY Single Floor/Ceiling Vent. Never close vents to "redirect air." This is a huge myth. Closed vents suffocates the blower fan and freezes the coil. Open them all 100%. 4.) Max out your ceiling fans and open all INTERIOR doors to maximize airflow. Set every ceiling fan to spin counter-clockwise to forcefully push air down and create a wind-chill effect 5.) TURN THE SYSTEM BACK ON: Switch the thermostat fan setting to “AUTO”. Turn the system to “COOL”. Drop the temperature down incrementally (2 degrees at a time) rather than cranking it straight down to 70°F. My neighbors still have their service appointment on Thursday to ensure that their new Lennox is operating correctly and to make sure that there isn’t any major or minor underlying issues that needs to be addressed and resolved. I hope this helps anyone stuck in a similar crisis where Airco fails to deliver on the "premium priority service contracts" they aggressively sell. They promise premium peace of mind, but when an actual emergency hits, you find out the hard way that their priority is your money, not your loyalty.
• JA

  Judy A.

  Jul 17, 2026
  5.0
  Peyton was very polite and friendly and took care of the service well. He advised me the filter needed changing since it hadn't been changed for over a year. He told me the price and went ahead at my request to change it. Then I actually got a extra discount for being a customer for so long. Any money saved is great when you are living on SSI. Thanks Peyton! Great Job!
• SH

  Sarah Honaker

  Jul 3, 2026
  1.0
  Spent 13K on a new system haven't had it 3 months and start having issues had 2 techs come out in 1 week had to pay each time 1st literally did nothing even noted it 2nd was nice and at least knew what the issue was a faulty sensor it messed up again today and tech came out said yep faulty sensor but tomorrow is a holiday so nothing can be done until next week someone will call you so we can get the sensor ordered..... Why don't they carry this sensor? Why wasn't it already ordered since it's already messed up so many times? I called at like 8am today told them doing same thing scared to see what's going to happen in like a

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