Airco Service

Reviews

• BS

  Brent Suter

  3 days ago
  5.0
  The guy with 4 fingers is my hero! Here are the two knowledgeable and exceptional professionals who provided 10/10 service installing a new condenser outside my home this morning. THANK YOU.
• T1

  TheBadGamer 1030

  5 days ago
  1.0
  I will not be using them again. My AC was having issues where the pipes kept freezing over when the thermostat was set to 73°. I had them come out to figure out what was wrong. I was told the compressor needed to be replaced and that it would cost around $500. I agreed because I was told that would fix the problem. Shortly after they left, the pipes froze over again. I called them back, and they apologized and said they could send someone out the next day between 1–5 PM. In the meantime, my house was getting up to around 88°, so obviously I wasn’t thrilled about waiting, but I understood. The next day, someone came around 3 PM and looked at the system. This time, I was told the problem was the blower motor. I was quoted around $600 for the part alone and another $400 for installation. Since it was Saturday, I was also told it would be another $200 just to open their store to see if they even had the part. What made that quote even more frustrating was that after looking into the blower motor myself, I found that a replacement motor for my system appears to cost roughly $100–$200—not even close to the $600 I was quoted just for the part. I declined and decided to wait until Tuesday. While I was waiting, I called a friend whose dad has worked in HVAC for around 20 years and asked him to take a look. He said it looked like there wasn’t enough airflow. I also called my grandpa, who did HVAC work for around 25–30 years, and he said basically the same thing. Then my dad came over to look at a few things and noticed that my couch was covering one of the return air vents. We moved the couch away from the vent. He also suggested setting the thermostat to 74° instead of 73° because of how hot it had been outside. It has now been almost three days with no freezing and no problems. So after two different technicians came to my house, I was first told I needed a roughly $500 repair, then told I needed another roughly $1,000 repair, potentially plus another $200 Saturday charge. Neither technician pointed out that one of my return vents was being blocked or suggested that airflow could be the issue. After simply moving my couch away from the vent, the AC has been working normally. Maybe one of those parts really does have an issue—I can’t say for certain—but I’m extremely disappointed that I was quoted for multiple expensive repairs before something as basic as checking the airflow and return vents seemed to be considered. Based on my experience, I will not be using them again.
• ML

  Mr Lewis

  Aug 29, 2026
  5.0
  To whom it may concern Peyton and Steven where the two gentlemen that came to work on my AC unit at my house. The teamwork and their efforts to solve my problem for my wife and myself could not have been any better and their work is something they should be very proud of. Also for the record the technician Zee was another gentleman that did a remarkable job. I really can say as a retired construction field superintendent, job Well done.
• TT

  Tyler Thrasher

  Aug 29, 2026
  1.0
  Long story short, hired airco to diagnose our AC, ended up with a destroyed ceiling, dust and debris on everything and our house is now much hotter. I can’t really wrap my head around how regretful and horrible this whole experience has been. We called airco to check on our AC as it wasn’t blowing cool air. The technician spends a few hours looking around and tells us the compressor doesn’t work. He gives us a random quote off the top of his head and tells us he’ll be back in the morning. On the way out he second guessed himself and realizes he “left the compressor unplugged” and that’s why it wasn’t working. Very confusing and should’ve been our first sign. He then declared that it has to be a leak and the coil upstairs needs to be replaced. He told us we would have to pay for a leak test and an $1300 service fee to install it. Roughly $1800 and he would be back in the morning between 8-12. We wake up expecting him to be here, he’s not. I call airco and their system says he’s already here, but he’s not. I call again at 2PM and nothing. 5PM rolls around and we have to leave the house. That’s when the technician finally comes. We can’t stick around and trust airco to take care of us while we left for a bit. While we’re out I get a text (not a phone call) that the technician couldn’t identify a leak (after he talked us into paying for a $450 leak test, promising us there was indeed a leak) and that he still thinks there may be a leak? Or perhaps he just needs to “recharge” the unit. He also informs us that he put a hole through our ceiling but cleaned everything up. At this point I’m confused and exhausted and angry. It feels like we’re being conned/ intentionally misled and our house is getting wrecked. We come home, our light fixture is dangling, there’s a huge hole in our ceiling and all of our surfaces are covered in debris and insulation which was also dragged around the house. I call airco furious and I’m told “the offices are closed” and that I’ll hear back in the morning. Now the ceiling is pouring hot air from the attic into the house which is making it far hotter than it was before (says 82 degrees right now) and we’re all tucked in one bedroom with a fan and our toddler to stay cool for the night. This has been an absolute nightmare. I’m hoping we’re not expected to pay for a leak test we didn’t need in the first place, and the labor for a replacement that never needed to happen, and now our ceiling that will need to be repaired alongside the AC to actually cool our house.
• AC

  Allison Cera

  Aug 16, 2026
  1.0
  On May 4th, 2026 I scheduled a visit to come check and possibly snake my kitchen drain between 8 am and 12 pm. We have an old lead pipe under our kitchen sink that has been collapsing for many years. This problem has been worked on multiple times by Airco, and we’ve had a service contract for a generator for over 5 years. Yet somehow, no one showed up all day Monday. I finally rescheduled for Tuesday 5/5 in the morning. No one showed up until after lunch time. They came in, tried to snake the drain and saw the pipe had collapsed fully. Then they ran water into the pipe, saw it wasn’t draining, left it that way and they left after sending us a quote. I called on 5/6 and scheduled the work to be done today, 5/11. I was told a tech would arrive between 8 and 9 am. I waited until 10 am to call and inquire. I was told by the AI bot that my appointment is 5/12, not 5/11. My husband took off work and I rescheduled meetings. I spent 30 minutes waiting for a supervisor to talk to me and then was told “I’ll try but we likely cannot get someone out there today”. Quoted $3,100 and am prepared to pay but days of our time and money have been wasted. I’m genuinely shocked and so incredibly disappointed. On evening of 5/11- a single plumber showed up around 11 am and had to start from scratch on our case. He worked until 5 and then had to leave. The plumber did finish the work on 5/13. He had to open our slab and then had to replace a part of the pipe and re fill the hole. It wasn’t the best job but he got it done. On 8/16– We recently started having issues with our HVAC system and upon a tech coming out from another company, we found that our condenser coils are COATED in concrete dust. The tech never had us turn off our system and now our HVAC is ruined from concrete dust. I have a service contract with Airco for my generator and I’m genuinely concerned they will ruin that as well. Also, I received a reply on my BBB review stating I was contacted by a manager via email phone and text but I only received a text.

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