Torch Service Company

Reviews

• TS

  Tammie Sifford

  May 13, 2026
  5.0
  Great service, on time, courteous and knowledgeable. Owen Helden was absolutely wonderful and took his time to explain everything to me. As a single woman that was invaluable. Will use them always.
• CT

  Cindy Thomas

  Apr 29, 2026
  5.0
  I had a hard fall in the shower and ripped the all-in-one out of the shower wall. My husband had to turn the water off at the street. I called Torch Plumbing, which was on a Sunday, and Gavin came out and fixed the shower to the point that water could be turned back on. He advised that unless it was necessary to have the shower fixed that day, to wait and have them come out during the week so that we did not pay weekend rates. JD came out to finish the repairs on Tuesday. He had to work in an extremely confined space, but he was always so pleasant to deal with and answered any questions we had. It turned out to be a somewhat costly accident, but not as much as we had feared. This was the third time Torch Plumbing had been to our house, we had three different plumbers, and each of the experiences was excellent. Every contact at Torch has been excellent.
• KT

  Kristen Thomason

  Apr 24, 2026
  5.0
  Torch came highly recommended by our septic company and they did not disappoint! The lady I spoke with on the phone was friendly and helpful. The day of my appointment, Ben called that morning to let me know he was on the way. I already liked him just from speaking to him on the phone. He arrived promptly and was very clean-cut and personable. He listened to my description of what was going on with the plumbing then got right to work. Throughout the process of unclogging our plumbing, Ben kept me updated, which I appreciated. When he was through, he explained everything thoroughly. Thank you for making this a great experience!
• VG

  Valentina Gaches

  Apr 23, 2026
  5.0
  New customer here and Torch has been really responsive to any need we had with our AC unit. They were able to schedule same day or next day service. Heiden came out yesterday to do a tune up on our AC for the summer. He ended up coming when my son had to go down for a nap but he was respectful and followed what I asked to make it work without any disruption. He checked in after the service was done and let me know everything was great. They seem to care about their customers, checking in the next day to make sure the service was completed to your satisfaction.
• AB

  Amanda Baxter

  Apr 22, 2026
  5.0
  I had some backup issues in my mainline. Trey came to get it cleared out. He was tentative and provided feedback on my issue. My clean out that is supposed to be ground level was buried and open to the elements. I didn't have a rise to ground level but after he cleaned the blockage, we went over a quote I received a couple years back on getting my clean out risen. He helped me get that scheduled for same day and Jacob came out to get that put in. He was tenacious and had it completed in no time. They both made sure all was cleaned up after they were done. Across the board from the front office Rachel to the servicemen Trey and Jacob, top notch customer service!

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