Mill Creek Design Studio

Reviews

• CM

  Courtney Matthews

  Jul 21, 2026
  5.0
  Phoenix did a great job helping us!!
• JS

  Jacqueline Smith

  Jul 17, 2026
  5.0
  After a very frustrating experience with another building supplier in OKC, working with Mill Creek was a breath of fresh air. Sam made our window and door purchasing process incredibly smooth from start to finish. He took the time to answer our questions, communicate clearly, and make sure we received exactly what we needed. After months of dealing with delays, mistakes, and poor customer service elsewhere, it was such a relief to work with someone who genuinely cared about taking care of his customers. Sam was professional, knowledgeable, and responsive throughout the entire process. He followed through on what he said he would do and made what could have been another stressful situation feel easy. If you're building or remodeling a home, I highly recommend Mill Creek. Ask for Sam—you'll receive honest service, great communication, and a team that truly values its customers. We couldn't be happier with our experience and will definitely use Mill Creek again for future projects.
• SM

  Shawn Mayhew

  Jun 29, 2026
  5.0
  I had an excellent experience with Mill Creek Design for my staircase runner installation. From start to finish, the process was smooth and professional. Phoenix was extremely helpful during the sales process, providing great guidance and making sure I found the right option for my home. Reynaldo did an outstanding job with the installation. His attention to detail, craftsmanship, and care really showed in the finished result. The staircase runner looks beautiful and completely transformed the space. I highly recommend Mill Creek Design, Phoenix, and Reynaldo for anyone looking for quality work and great customer service!
• CB

  Cory Bogardus

  Jun 4, 2026
  1.0
  I built a custom home through Crabtree Homes and purchased a Turner Door supplied by Mill Creek. From the beginning, the experience has been nothing but frustration, poor workmanship, and unresolved issues. The original door handle was installed incorrectly and operated opposite of how it should have. Instead of opening when pushed down, it opened when lifted up. As a result, contractors, visitors, and anyone using the door naturally pushed down on the handle, causing unnecessary wear and damage due to the improper installation. I was eventually told the handle could be replaced, but that process only created more problems. The technician who installed the replacement handle also installed it incorrectly. A hole was drilled in the wrong location, and a temporary handle had to be installed while waiting for another replacement. When the correct handle finally arrived, the improperly drilled hole left a visible gap where the bottom mounting button attached. The "solution" was to place a washer around the hole to cover the mistake and secure the hardware. This was not a repair—it was a patch. The problems did not stop there. The door has never properly sealed against the weatherstripping, and despite multiple attempts to address the issue with Chris Hayes, the fixes have amounted to temporary band-aids rather than permanent solutions. Numerous Mill Creek employees and technicians have worked on this door, yet each visit seems to have made the situation worse rather than better. I am now left with a door that cost over $6,500 and still does not function properly. The only way to get the door to seal is to bend a metal tab in the strike plate, which then causes the deadbolt to become misaligned until the tab eventually breaks. As I write this, 100-degree Oklahoma heat is blowing through the door like a wind tunnel. This issue has been brought to the attention of my builder, Mill Creek, and even my realtor, who has spent countless hours trying to help resolve it. Despite all of that, the problem remains unresolved. To make matters worse, I was essentially forced to close on a home with a front door that had no strike plate installed, was not secure, and did not operate correctly. To this day, it still does not operate correctly. Unfortunately, the issues extend beyond the front door. My kitchen window was originally installed incorrectly by an installer who no longer works for the company. The fix that was ultimately provided was nothing more than a crude piece of wood shoved underneath the track. The window now sits visibly out of level simply to reduce the same Oklahoma heat that was pouring through the opening. It is an unacceptable repair and an embarrassment considering the amount of money involved in this project. Throughout this entire process, I have dealt with installers, technicians, and specialists from Mill Creek, yet the quality of workmanship and customer service has consistently fallen short. Considering the amount of money I personally spent with this company—and the amount of business my builder brings them—I expected professionalism, expertise, and accountability. Instead, I have experienced repeated installation errors, temporary fixes, and a complete lack of lasting solutions. Buyer beware. I am extremely disappointed with my experience and have now reached out to a local iron door company in hopes of finally correcting problems that should have been resolved long ago.
• EH

  Elmer Hickman

  Jun 2, 2026
  4.0
  Nice well organized yard garden and patio supply store.