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JerryCarol Snyder
Jan 29, 2024
My husband & I were given a large amount of brand new carpet that was removed from a trailer. We needed a quote for laying this carpet from a carpet company, & had no idea where to start!. On June14 & 16, 2023, We contacted Carpet Direct, & our 1st meet & greet person was Jessie Blake. From our 1st initial visit, we had a great feeling & were very impressed with Jessie's pleasant respectful presentation. He shared helpful information & settled all our concerns. Jessie had quite the knowledge base, along with the attitude of attentiveness that won us over quickly. Jessie personally arrived to our home, completed the quotes very timely. Again gave us very detailed explanations on how the process from quotes to installation etc. Would occur. Installers then took over. Arrived early on July 17, completed in 12 hrs. They Never stopped for breaks or lunch the entire time, that was impressive. The project consisted of installing our used carpet & new carpet for 4 rooms, a hallway, & 4 closets. After they left, during our inspecting the work completed a 2nd time, we found: several places in the closets that would need to be stretched to reach the corners. The installers failed to communicate to us & Jessie regarding issues with the amount of carpet ordered. The installers chose to finish the project in their best way. We also, noticed that the toilet tank had a large crack that they tried to seal with a white substance & Failed to tell us that occurred while laying the carpet. It was leaking onto the new carpet. We notified both the installers first, & then contacted Jessie. Responses from both occurred immediately. Installers set up a time, came to repair our found concerns, took on the responsibility for the cracked tank, paid for a new toilet, set it in place, & did a great job. Though the project was completed, Jessie continued to contact us, & made a final visit to perform his own inspection. That meant a lot!! Said a lot about his devotion to his customers & his company's reputation. We feel you will be glad you chose Carpet Direct because they want to make sure you are 100% satisfied. The only negative was the lack of communication between the installers & Jessie. We still found out quickly that repairing the 'found concerns' was both their goals. Ask for Jessie, he treated this carpet job as if it would be for himself or his own family. We met others there at the business site, all were very friendly & helpful. Again, ask for Jessie, if he himself can't help you that same day, he will find a coworker who will see you through your project.!