PLUMB GENIUS

Reviews

• RN

  Rodney Norris

  Mar 11, 2024
  1.0
  Worst plumbing experience ever. This company lies and does not do what they say they will do. They are extremely dishonest been trying to get a simple water leak in our front bathroom fixed for 30 days. Have had three technicians to my house. Supposedly the first technician misdiagnosed the repair but I was told this after I had waited ten days for the parts he supposedly ordered to arrive. When they did not show up to repair it, I was told that the technician had quit and was not with them any longer. So they sent a second technician out who said the first guy misdiagnosed the problem. And that it didn’t need parts ordered but that he didn’t have the right tools to fix it. So after waiting another week. I call and I speak to the GM Tony . He tells me that he’s sorry, that it should have been a simple 30 min repair and apologizes for the delay and runaround and promises to send Helios best technician Chris out to do the repair. He shows up 2 hours late on Thursday. Leaves the repair halfway finished and says he needs a different tool and that he will be back later Thursday. He no showed and by Friday afternoon at three o’clock I called Plumb genius again. I was told that Chris was out sick but that Tony would call me back. Never heard from Tony. So I called him this morning (Monday) was told he’s not in the office but that they now needed to order the parts that the very first technician had said were needed for the repair. But amazingly they could not tell me when they were going to be out to do the repair. Because they did not have a time frame on the parts coming in. These are the same parts I was told were ordered by first technician that supposedly quit. As I said starting this. They are deceptive, and dishonest and provide horrible customer service.
• BB

  brian

  Jun 23, 2021
  1.0
  The office people who work at this company are rude. They do nothing but talk over you the entire time you try and talk to them. They consistently over charge for their work, this an awful company and all they are trying to do is take more money out of your pocket. Save your time and energy go somewhere else.
• AD

  Aida Dean

  Feb 25, 2019
  5.0
  They did a great job! Although they had to order a new bathroom countertop due to some minor chipping whey they were replacing the faucet, they ordered and paid for the repair. They stayed in touch throughout the process. The plumbers were very professional and friendly.
• BC

  Bear Claw

  Jan 4, 2018
  5.0
  On time, professional, knowlegable. Will definately hire again.
• KB

  Katie Bolding

  Oct 11, 2017
  5.0
  On time, honest, helpful!

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