Lumber Liquidators

Reviews

• MI

  Marco Ibrahim

  Jul 28, 2026
  1.0
  They’ll tell you about their lifetime warranty. They’ll tell you they have the best selection and premium quality hardwood flooring. That all sounds great—until you’ve paid. What followed was months of frustration, poor-quality flooring, inconsistent customer service, and no meaningful resolution despite countless phone calls. Here is my experience. Very Bad Experience I had a very disappointing experience with this company and cannot recommend them based on my personal experience. The hardwood flooring quality was far below my expectations. Too many of the boards did not fit together properly, the finish was poor, and the material scratched and cracked much more easily than I would expect from a premium hardwood floor. I ordered approximately 2,000 square feet to cover a 1,650-square-foot area. Despite ordering significantly more than required (over 100 boxes), I still had to purchase an additional four boxes because so many boards were unusable due to quality issues. When I contacted customer service, I was asked to send an unopened box for inspection. Since every box had already been opened during installation, I sent a representative sample from an opened box. The company refused to inspect it solely because the box had been opened—even though it was their own product and accurately represented the material I received. When I asked how to proceed, I was told that I would need to hire and pay an independent flooring inspector to prepare a report, after which they would review the report before deciding whether to take any action. I found this process unreasonable, especially under these circumstances. I also spoke with multiple representatives throughout the company, hoping to find a practical solution. Unfortunately, despite numerous conversations, I was never offered a meaningful resolution. I could not find anyone in management or leadership who was willing to take ownership of the issue, and I often received inconsistent information from different representatives. The product is advertised with a lifetime warranty, but based on my experience, I have serious concerns about its durability and long-term performance. I invested approximately $16,000 in this flooring and deeply regret that decision. I expect the company may respond to this review with a generic reply including apologizing for my experience and offering to contact me. However, it will not have any manager’s name, direct phone number, email address, or specific resolution was provided. Based on my experience, the company appears to place far more emphasis on protecting its policies than on ensuring customer satisfaction.
• RD

  Ronda DeMatteo

  Jul 12, 2021
  5.0
  Very helpful staff, very friendly
• KC

  kevin cook

  Apr 4, 2019
  5.0
  Good

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