Lumber Liquidators

Reviews

• MI

  Marco Ibrahim

  Jul 28, 2026
  1.0
  They’ll tell you about their lifetime warranty. They’ll tell you they have the best selection and premium quality hardwood flooring. That all sounds great—until you’ve paid. What followed was months of frustration, poor-quality flooring, inconsistent customer service, and no meaningful resolution despite countless phone calls. Here is my experience. Very Bad Experience I had a very disappointing experience with this company and cannot recommend them based on my personal experience. The hardwood flooring quality was far below my expectations. Too many of the boards did not fit together properly, the finish was poor, and the material scratched and cracked much more easily than I would expect from a premium hardwood floor. I ordered approximately 2,000 square feet to cover a 1,650-square-foot area. Despite ordering significantly more than required (over 100 boxes), I still had to purchase an additional four boxes because so many boards were unusable due to quality issues. When I contacted customer service, I was asked to send an unopened box for inspection. Since every box had already been opened during installation, I sent a representative sample from an opened box. The company refused to inspect it solely because the box had been opened—even though it was their own product and accurately represented the material I received. When I asked how to proceed, I was told that I would need to hire and pay an independent flooring inspector to prepare a report, after which they would review the report before deciding whether to take any action. I found this process unreasonable, especially under these circumstances. I also spoke with multiple representatives throughout the company, hoping to find a practical solution. Unfortunately, despite numerous conversations, I was never offered a meaningful resolution. I could not find anyone in management or leadership who was willing to take ownership of the issue, and I often received inconsistent information from different representatives. The product is advertised with a lifetime warranty, but based on my experience, I have serious concerns about its durability and long-term performance. I invested approximately $16,000 in this flooring and deeply regret that decision. I expect the company may respond to this review with a generic reply including apologizing for my experience and offering to contact me. However, it will not have any manager’s name, direct phone number, email address, or specific resolution was provided. Based on my experience, the company appears to place far more emphasis on protecting its policies than on ensuring customer satisfaction.
• BK

  Bill Krajcirik

  Mar 18, 2024
  5.0
  Great service and product...
• DY

  David Young

  Jan 4, 2022
  1.0
  UPDATED! Replaced broken flooring and again more flooring broken. $6,000 WASTED with LL Flooring not standing behind the product they sell. I would not recommend the LL Flooring Coreluxe product unless you like it breaking on you and you want to throw away hard earned money. Lifetime warranty? Hahaha What a joke! I purchased $6,200 in flooring to install myself in my 2,000 square foot home from the Boardman Ohio office. I installed a plywood underlayment as recommended. I installed an extra padding underlayment as recommended and boards starting breaking at the seams. I contacted LL Flooring 800 number and they had mee-mail them pictures of the broken boards. They denied over the phone because I purchased the underlayment online from someone else even though it was the exact underlayment brand they sell. They recommended having their professionals install. I had their contractor come give an estimate. The contractor stated the extra underlayment is not necessary and would cause extra movement in the flooring. LL Flooring wanted $5,000 in labor plus, they wanted me to purchase 1,500 sq ft of new flooring because they would not install old flooring. No way I was paying all of that again! I pulled up the old flooring. My wife and I inspected each board 1 by 1 for broken pieces. We replaced all the broken boards with 400 sq ft from the extra flooring I had for other rooms that I hadn’t installed. I installed the flooring without extra underlayment. I read their instructions to the T. My floor is 100% level, and guess what I found last night? Boards breaking again. I am so disgusted. 😡😡😡 My son purchased luxury vinyl flooring from Home Depot and I helped him install. The flooring was amazing. The joints were 3 times stronger than the Coreluxe product, not just a 1/8” lip that breaks so easily as you can see in the pictures, PLUS his floor is perfect with no broken joints 6 months. I decided to go with LL Flooring because of the name and the warranty, OH, WHAT A MISTAKE THAT WAS. They don’t stand behind their product at all, plus the product is very poor quality. Someone told me after I purchased the product that I should have stayed away from LL Flooring because the 2nd “L” stands for “Liquidator” which means to dissolve or get rid when a company closes. Makes sense why Lumber Liquidators decided to change their name to LL Flooring to cover this up. I don’t want others to learn from my mistakes. Please stay away from the Coreluxe product. I am not even going to contact LL Flooring again over the warranty, because I know they will not stand behind their product.
• JJ

  Joe Ciavarella (joey)

  Feb 27, 2021
  5.0
  Great sales reps and clean showroom

Frequently Asked Questions About Lumber Liquidators