Kerbler & Co.

Reviews

• PA

  Parisa Ahmadi

  4 days ago
  5.0
  These guys were AMAZING to work with. I had a frame I needed new mirror glass for, and they cut it to the exact shape necessary and were very communicative. Highly recommend. Plan to return with more projects!
• JA

  Joshua Auten

  Aug 7, 2026
  5.0
  Came out of their way to fix a simple issue and didn't charge us. Very helpful.
• MB

  Michelle Borgerding

  Jul 28, 2026
  5.0
  Kerbler & Co. was able to replace the glass for my 43”x33” picture frame same day. Adam went above and beyond to provide great, quality service. Would recommend to anyone who has any glass needs!
• LL

  local

  Jul 17, 2026
  1.0
  I have been a loyal customer of Kerbler & Co. for the past 10 years, frequently utilizing their services for window repairs on various property rehab projects. On June 6, 2026, I dropped off a sample window for a storm window repair/replication. I was informed that the turnaround time would exceed 30 days—significantly longer than their historical 2-to-3-week timeline—because their sole storm window technician was on an extended vacation. Because the window was urgently needed due to sustained temperatures over 90 degrees, I agreed to the extension reluctantly but expected standard communication regarding its progress. **Customer Service & Communication Issues** Over the course of the next several weeks, I called multiple times to request a status update. On each occasion, the female representative who answered the phone was aggressively dismissive, stating only that the order would be ready "when it's ready" and refusing to provide a specific date or check on the progress. On July 17, 2026, I called again for an update. The same female employee became hostile, yelling over me and refusing to answer basic questions regarding whether the window was completed or what the final cost would be. During this altercation, she shouted that the window had actually been completed two days prior (July 15). No one from the business had attempted to call or text me to notify me of its completion. She then abruptly hung up the phone. **Retaliation & Threats** I immediately called back twice. On the second attempt, a male representative answered. When I attempted to address the previous employee's behavior, he defended her actions, stated that the business would never do business with me again, and explicitly threatened to mail my window to me "in a box in shattered pieces." He then hung up on me as well. **Incident at Business Location** Following these severe verbal threats to my property, I drove directly to the business location at 6491 N. High St. to retrieve my items. Due to the hostile environment and extreme lack of professionalism, I chose to only retrieve my original sample window and declined to purchase or take possession of the newly manufactured window. I requested to speak to the manager or the individuals who had spoken to me on the phone, but both refused to come out to the front office to address the situation. ------------------------------------- **UPDATE:** The owner’s reply below is a complete fabrication, disproven by video evidence recorded during my visit: I have 3 full minutes from entry to exit including them asking me to pay??? I can always post more if needed * **False Claim #1 (Yelling upon entering):** The owner claims I entered yelling profanities at staff. (Google restricts review videos to 30 seconds, but as seen in the attached clip, I walked in calmly, waited at the counter for nearly 3 minutes, and spoke respectfully). * **False Claim #2 ("Refusing service"):** The owner claims they refused service due to my behavior upon entry. In reality, the footage shows employees actively attempting to process a $98 charge for the replacement window. * **The Truth About the Exit:** I admitted to uttering a curse word *as I was leaving* out of sheer frustration with their unprofessionalism and condescending attitude. It did not happen when I entered, nor repeatedly as they claim. Instead of taking accountability for poor service, management chose to invent a completely false story. The video footage speaks for itself.
• JR

  Justin Riddle

  Jul 10, 2026
  5.0
  Amazing job fixing my window and extremely fair prices! Highly recommend!

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