Six Floors Down

Reviews

• SO

  Steve O'Leary

  Feb 4, 2026
  5.0
  Mike and everyone at Six Floors Down were amazing to work with. We needed carpet in our son’s home and we live out of state. Mike made the entire experience painless, he took a lot off our shoulders and made us stress free. We can’t recommend them enough.
• MM

  Melissa MtJoy

  Apr 15, 2025
  5.0
  Very happy with my experience! Mike was great to work with and the installers were very prompt and professional. The carpet looks great! I would definitely recommend 6 Floors Down!
• AB

  Abbey Bates

  Jul 19, 2022
  5.0
  UPDATE 7/20/2022: Changing my experience to a 5-star review (from 3 stars). After my post, the owner of the company reached out to apologize and to make things right. I respect a company's willingness to explore what went wrong and try to turn around an experience. Based on our conversation, I would definitely use Six Floors Down again in the future! --------------------------------- I wound up here because of a horrendous experience with a different carpet retailer. My initial interaction was great. My salesperson stayed late and went through my order with me, and I was happy. Once I paid the deposit, things then became ambiguous and it was difficult to fix an install date. Despite giving (personal) reasons for a "need to install by" date and a promise that it would be completed by that date, it was still pretty difficult to have this met. The majority (and necessary part) of the project was completed by the time I needed it done, but part of it wasn't as expected (the install did not cover the entire part of flooring that was removed but that extended past a door threshhold), and a closet wasn't done - but my salesperson claimed the area wasn't measured (my memory is that it was) and questioned why I'd want carpet to extend past the threshhold because "that wouldn't look right." [Doesn't matter what it looks like, it's what I wanted.] The closet had to be (re)measured and I wound up having to purchase additional carpet (which was an expense I hadn't planned for). Overall, the project and installation made me happy because the was what I wanted, but I was frustrated with the trouble getting an install date and having to purchase additional product for an area that was measured and should have been included with the initial install. Bottom line: I would consider them again for future business but it definitely wouldn't be automatic based on this experience.
• SS

  Sharon Stickley

  Oct 26, 2021
  5.0
  I was looking for a small business for my new carpeting and found Six Floors Down. After stopping by the showroom (set in a small house!), I knew I had found the right place. Mike was a big help, and the installers were professional and did an excellent job. I am extremely satisfied with the new carpeting and very happy I found this store! I highly recommend!!
• CW

  C. Weitt

  Oct 7, 2021
  5.0
  We had two rooms, stairs, and a hallway carpeted. We are very pleased with everything - the help selecting the carpet, the installation, and the final look. I would definitely use them again.

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