Action Door Akron a division of DuraServ

Reviews

• DS

  David Shaker

  Jan 23, 2026
  1.0
  My wife surprised me and had the key pad replaced. The repair man was there for 10 minutes and gave her a $300 bill. SUPRISE! The key pad is $20 on Amazon. Its wireless and only requires programming and two screws. Three if you count the screwing I got. We had used them for 20 years and will never use them again.
• TT

  TheClemsonKid

  Jan 1, 2026
  1.0
  Had a scheduled time to fix a spring in my garage door. Purposely waited four days because that was as soon as they could get to me. Said it would be between 12-5pm on Wednesday. I had to take a half day off of work to accommodate their availability. 5pm comes and goes and no one showed up. Called their number and spoke to dispatch, told them the situation and they said they’d immediately call someone and they’d reach out to let me know what the issue was. That was now almost 24 hours ago. No one has called. No one has texted. No one has emailed. Extremely disappointed considering it’s 10° outside and snowing; and I can’t get my vehicle in my garage. And haven’t for five days now. I could have used other companies sooner, but purposely waited for Action from a prior good job. Not showing up for a scheduled job is one thing; but then not even having the courtesy to call to explain themselves? That’s just bad, bad business. To say I’m disappointed is an understatement. EDIT: Respectfully, I 100% did not call to cancel. And that still doesn't explain why after multiple calls to a live operator who was running dispatch, I never got a call back explaining what happened. The next time I heard from you guys, was when I physically called your office on Monday morning. The original work was scheduled to be done on Wednesday. We eventually got the work done, and it was a quality job at a good price. I just wish the communication was better. It's 2026. Not getting a call back, or email, or text, or *something*, is not acceptable.
• AA

  AMG63

  Dec 31, 2025
  2.0
  I second the extremely high price review by Mr Gentile below. Had them come out and do minor adjustments, took less than 30 minutes at cost of $425.
• RS

  Robert Seese

  Mar 17, 2022
  5.0
  I ordered my new door in late 2021. Due to factory delays door shipped in early March 2022. It was well worth the wait. We love the new look it gives our home. Action's Door installer John might be the best person I have ever worked at my home. John made sure that everything was done the way I wanted. Even down to the install of the accents pieces on the door. I would highly recommend Action Door to anyone that needs repairs or total installation of new door.
• BM

  Bryan A McGown

  Nov 20, 2017
  5.0
  We had an emergency door repair yesterday, and Chris came out to do the repairs. He took added steps to temporarily fix an issue resulting from a bad installation from years ago by another installer that allowed one roller to actually slip right out of the bottom of the track. Chris was on time, professional, and had a can-do spirit that reminded me of my fellow Marines. He even gave us a military discount, and verbally expressed his gratitude for my military service! Keep up the excellent work, Chris, and Action Door in Stow, Ohio.