P.K. Wadsworth Heating & Cooling

Reviews

• TT

  Tanisha Taylor

  2 days ago
  5.0
  I am pleased to share this review for Mike Heatley. Mike did an outstanding job. He was polite, professional, and thorough throughout the entire service call. From the beginning, he carefully explained everything he was doing, showed me photos, and inspected my air conditioning unit to ensure everything was working properly. As a senior citizen, I truly appreciated his kindness, patience, and respectful attitude. His professionalism and attention to detail gave me peace of mind and confidence that the job was done right. I highly recommend Mike Heatley to anyone looking for quality service and exceptional customer care. — Betty Stewart
• JA

  James Anonymous

  Jul 14, 2026
  1.0
  If I could give ZERO stars I would. My wife and I had Anthony come out and check our AC unit a few weeks to a month ago and he explained everything very well with our 14yr old unit and recommended us replacing. "He did get us going until we figured out what we were going to do." We got a estimate from PK, and 2 other local companies and all were relatively competitive so we decided to go back with PK. Everything was going as planned until the installers ran into a problem and had to call their so called manager out. Here's where the issues arise, so Jeremy comes out and complaining where my wife and I could hear about being out after 4pm he had things to do! Very unprofessional, very rude and that's not the best part. So if your in my restroom you can hear everything in the furnace room from the duct work cause it directly underneath the bathroom. I guess Jeremy liked the way my wife looked and continued to talk to the guys about it in the basement in a very descriptive and vulgar way, enough for me to head that way to ask him to leave. So I'm headed to the basement door to get this guy outta my house as he walks up the stairs and said they should have it now and walked right by me. The other guy must've saw the way I looked at him cause ofter he left he started making excuses for him about how he works long hours and he's a loud mouth. That he is, a arrogant loud mouth with too much to say. Anyways this will be my last time using this company, I will not have anyone in my home that makes my wife feel uncomfortable. Jeremy needs to get his mouth together and learn a little respect for his customers. Would never recommend this company if they trust someone like that to run it.
• EF

  Ellie Frost

  Jul 13, 2026
  5.0
  My air conditioner stopped working and I consider myself lucky that Carlos and Joe were the technicians scheduled. They were both so friendly yet professional and very knowledgeable. They were very thorough and explained everything in layman's terms which I appreciated. Kudos to both of them.
• HC

  herbert crawford

  Jul 12, 2026
  5.0
  My nine-year-old central air system ceased working on Wednesday, July 1st. I called the original installer of my American Standard furnace and AC units on Thursday, July 2nd, at the height of our early July heat wave. The earliest appointment for a service call that I could get was for Monday morning, July 6th. On Sunday, July 5th, I received a text message for the from the original installer confirming my Monday morning service call appointment. To my disappointment, on Monday morning, shortly after 9 AM, I received a call from the technician letting me know that my service call would have to be rescheduled for Thursday, July 9th. After a dissatisfying 10 minute conversation with Antonio, the technician from the original installer I accepted his lame explanation for needing to reschedule. I then called P. K. Wadsworth Heating & Cooling, and I spoke with Bridget. What a great team player Bridget is! Once my service call was scheduled for Wednesday afternoon July 8th, Bridget gave me a couple of common sense tips of what not to do so that I wouldn’t do any further damage to my cooling system while I wait for the technician to arrive on Wednesday for my service call. As promised, Michael Marcene, the P. K. Wadsworth Heating & Cooling technician, showed up at my Cleveland home as scheduled. Even though my service call was Michael’s 14th of the day for him, he went about his task with a great attitude, willingly answering all of my questions about my cooling system. It took Michael all of 10 to 15 minutes to diagnose and fix the problem. Once the new capacitor was installed, and the A/C unit was reconnected to the power supply, cooling air was flowing throughout my home. Michael is my kind of people: respectful and friendly. Michael is a great example of the golden rule that says: “do unto others as you would have them do unto you.” A big thank you to Michael and Bridget! These two individuals represent the best of PK Wadsworth heating and cooling.
• NS

  Nicholas Slobodian

  Jul 11, 2026
  5.0
  Ethan was an outstanding service representative. He took the time to perform a thorough maintenance inspection and clearly explained everything he was doing, making sure I understood the service and was comfortable with the work being performed. He also took the time to explain how my AC unit operates in great detail, which I really appreciated. Ethan was professional, knowledgeable, and courteous throughout the visit. I would highly recommend PK to my friends and colleagues based on the excellent service I received.

Frequently Asked Questions About P.K. Wadsworth Heating & Cooling