Len's Heating & Cooling

Reviews

• LT

  Lisa Thacker

  1 day ago
  5.0
  We were pleased with the service! They were very responsive. The technician, Eric, sorted things out and fixed the problem, and had us up and running in no time. We would highly recommend Len’s Heating and Cooling.
• JC

  Jim Crookston

  Mar 10, 2026
  5.0
  My furnace and AC were getting older and I wanted to replace them on my own timeline to avoid an emergency. Received a very fair quote from Len's on a Trane system which was definitely an upgrade from my old builder installed system. Installation was very professional and the system has run great. I would recommend giving them a call.
• BM

  Brenda M

  Dec 2, 2025
  5.0
  As we have come to expect, on time, professional, thorough and knowledgeable. We never call anyone else…why would we, the best is right here in North Royalton!
• BG

  Ben Glass

  Dec 1, 2025
  4.0
  We had been having issues with our old furnace (20yr old) furnace for a month, we had the service guy who usually worked on it out multiple times, it would work for several days maybe a week then start acting up. Well it was a Friday afternoon (bad time for furnace to out) and he's not calling me back for hours then finally I get a hold of him he says he can't come, that we should call Len's cause they know Trane (why he didnt suggest that long time ago IDK) anyhow Len's comes out Monday says it needs to be replaced and Thursday, they replaced it. Over-all Great experience.
• OP

  Oscar Peddiford

  Nov 25, 2025
  1.0
  Unfortunately this company has gone down the crapper. The first time I used them for my condo in Parma Heights the serviceman did a fantastic job. I used them again at my business and the serviceman was very good. Since then I called them about two jobs, and both were regarding AC units that were in need. They said that they would return my call with an estimate, and they never did. They didn't like the difficulty of servicing the units, so instead of a phone call to explain their reluctance, they just decided to ignore me. I waited and waited for them to get back to me, and why shouldn't they? I had given them good business up until that point. They lack the simple social and business skills that exhibits courtesy and client report to explain that they did not have anybody on staff willing to go roof-top to work on a unit. Do it one time, it's forgivable, but twice, it shows low-brow business skills. I never will call them again. You shouldn't either.

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