CKP Heating & Cooling, LLC

Reviews

• JA

  Julie Anna

  May 16, 2024
  5.0
  CKP has been awesome and doing proactive support for several years at my home! Highly recommend the team and Matt who has been my technician for awhile! He is always, always helpful with helpful tips!!
• RA

  Robin Asmus

  May 2, 2024
  5.0
  Jackson knowledgeable good communicator. Pleasant to deal with.
• K1

  KOLEK 1

  Dec 19, 2022
  5.0
  Great service. Will be our HVAC company from now on.
• BH

  Beth Huber

  May 25, 2022
  5.0
  I had the best experience with CKP from start to finish! I turned on our A/C for the first time this year and nothing was blowing from the vents. I called another company for a service call and they came out to check the issue. They stated the blower was out and quoted me a pretty hefty amount to replace the blower system. I was then referred to CKP by a family member. I contacted Nick, who was AWESOME! He was extremely friendly and went above and beyond. I couldn't of asked for better service. Nick ordered the part and within ONE day I received a phone call that the part was in, which the other company stated the part would take 6-8 weeks to come in. Their quote was much cheaper and saved us a couple hundred dollars. I would highly recommend them and will definitely be using them in the future.
• TH

  Tracey H.

  Mar 8, 2019
  1.0
  I'm still feeling ripped off. It's been almost a year since my experience, and I've waited this whole time wondering if posting a bad review was the right thing to do. I intend to give CKP the option of buying back the insanely priced thermostat that was installed, and if they will, I will amend or retract this review. It was last April when I realized I'd been hearing the thermostat clicking on and off repeatedly in the early morning hours before dawn. I called the answering service for CKP, who had done some other HVAC work at my home twice before. I clearly explained this was NOT an 'emergency' and I didn't want someone dispatched before normal business hours. My toddler gransdon was staying over the weekend, and although I could stand to wait until Monday for a repair, I couldn't have a cold house with him there. A technician called, said he was coming from far away (Ashland, I believe) which I didn't understand since I live a few miles from the N Canton shop but whatever. After he arrived, he spent some time troubleshooting. At one point he had to 'go back to the shop' for something. But in the end, I was shown a choice of two thermostats on his iPad (or whatever device) to choose from, they were both over $300. I was shocked, knowing that thermostats are about $40 at Home Depot. But I don't know how to install them, so what could I do? He installed the $339 one, which must be a commercial thermostat. I live in a 3 bedroom 1 bath brick ranch so that seems like overkill. Anyway - the bill was $834.16. For replacing my thermostat. $135 for an 'After Hours Diagnostic' charge although it was 9am on a Saturday morning. Then 3 hours labor at $120 each, plus the thermostat. Am I wrong to feel taken advantage of? The company I called later that year who ended up getting the sale of a new A/C unit and a new furnace seemed to think so. They wanted a copy of my invoice just to show around as what other companies are overcharging. I'll give CKP a chance to make this right. That's only fair. I realize I've waited a long time to post this - but I have really been thinking it over.

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