Berlin Heating & Cooling

Reviews

• RC

  Richard Cornell

  Jun 12, 2026
  5.0
  Exceptional Service from Start to Finish! I cannot say enough great things about Berlin Heating & Cooling. Our furnace failed during one of the coldest stretches of the year, and after hearing they were the best in the area, I gave them a call. They exceeded every expectation. Their team responded the very same day, quickly diagnosed the problem, and even made a trip to Canton to pick up the necessary part so they could complete the repair without delay. Throughout the entire process, our technician, Daleno, kept us informed every step of the way. His communication, professionalism, and commitment to customer service were outstanding. During the repair, an unrelated A/C component unexpectedly broke. Rather than trying to hide the issue or make excuses, they immediately informed me, explained the situation, and scheduled the repair for the spring when it would be appropriate to address. True to their word, they returned and completed the repair exactly as promised. As someone who has worked in the automotive repair industry for 16 years, I understand what it takes to provide honest, timely, and affordable service while putting customers first. Berlin Heating & Cooling is a masterclass in customer care. Their integrity, communication, workmanship, and follow-through are exactly what every service company should strive for. Every member of the team I interacted with was friendly, professional, and genuinely focused on helping. A special thank you to Scott, Shawn, Blake, Uryi, and Daleno for providing an exceptional customer experience. If you're looking for a company you can trust to do the job right and stand behind their work, I highly recommend Berlin Heating & Cooling. They have earned a customer for life.
• SC

  Stacey Coblentz

  Jun 4, 2026
  5.0
  We had a great experience with them. Shawn was gracious and came out to check what needed to be done and gave us a reasonable quote. We had quite a few people our prior with quotes and Berlin heating and cooling seem to be the best quality for the price we needed! I would recommend.
• RB

  Roy Brown

  Mar 20, 2026
  5.0
  Very Professional & Honest Company.

Frequently Asked Questions About Berlin Heating & Cooling