Quality Heating & Cooling is a veteran-owned local family business that opened in Massillon in 1985. Since then, we’ve grown to serve our neighbors across Stark and Summit counties with heating, cooling and indoor air quality services. From annual maintenance and repair and to system replacement, we service all furnace and A/C makes and models, plus boilers, water heaters and ductless mini-splits. We deliver a White Glove Experience with honesty, integrity, craftsmanship and genuine care. Honored to be voted Best of the Best four years in a row, a Nextdoor Neighborhood Fave and Top 10 Trane Dealer. Operation: Quality Gives Back and Quality Fights Cancer reflect our commitment to the community. Thank you for choosing the Quality team.
Location
Certified by Quality Heating & Cooling • Oct 04, 2026
Certified by Quality Heating & Cooling • Oct 04, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.7
1,180 reviews
5 stars
1,004
4 stars
35
3 stars12
2 stars4
1 star
23
KC
Kevin Casto
4 days ago
5.0
I’ve used Quality heating and cooling ever since I purchased my first home about 4 years ago. They have been really great to work with every time. Our heat went out 2 days before Christmas when the windchill was -40 and they got us in the same day! John was very knowledgeable and now Donald has been out the last two years for our boiler tune up and he’s been just as awesome! Thank you all for being there for us we are grateful that we have someone to rely on.
CR
Claudia Roush
Sep 25, 2026
5.0
The service was great . Technician was very professional and informative. And the price was great too cost me a lot less than the other guys out there. I got their membership and now everything is set for any time I need help
TM
Tom Marcovechio
Sep 23, 2026
5.0
Fred was here today to perform a maintenance check on our A/C unit and was very thorough, as all previous servicemen have been in the past! I have been one of your customers since July or August of 1988!!! And subscribed to your maintenance plan since 2019!
I am one happy customer!
SP
Scott Pillen
Sep 22, 2026
5.0
Very, very good job beginning to end. Sales department was great. Quintin did not pressure us to do anything we didn’t want and was extremely helpful in that process. Don and Collin were great installing as well. In and out in 6 hours. Everything looks clean and brand new. They were very professional and explained everything they did at the end as well as setting up my new WiFi thermostat with me to make sure I understood everything. We could not be any happier with the entire process! Great job!!!
TC
Tanya Chase
Sep 21, 2026
5.0
New system purchased yesterday which was an exceptionally easy and enjoyable experience. It gets better, it was install today! Next day installation is unheard of these days. Installation crew was kind, respectful of my home and explained everything that was planned before and then went over everything done at the end. This family owned, veteran run company will have my business for as long as I'm on this earth. The value of exceptional customer service is priceless.
Frequently Asked Questions About Quality Heating & Cooling
What types of HVAC services does Quality Heating & Cooling offer?
Quality Heating & Cooling provides services for all makes and models of furnaces, air conditioners, heat pumps, boilers, and ductless mini-splits including tune-ups, service calls, and new installations.
How long has Quality Heating & Cooling been serving the Massillon area?
They have been serving customers in Massillon, North Canton, and Canton since 1985, providing reliable heating and cooling services.
What are the business hours of Quality Heating & Cooling?
Quality Heating & Cooling is open 24 hours a day, seven days a week, providing round-the-clock service to customers.
What payment methods are accepted at Quality Heating & Cooling?
They accept American Express, Visa, MasterCard, Discover, cash, check, financing, and invoicing options.
Is Quality Heating & Cooling a locally owned business?
Yes, Quality Heating & Cooling is a locally owned family business committed to treating customers like neighbors and friends.
How can customers contact Quality Heating & Cooling for service?
Customers can reach them by phone at +1 330-574-7172 or email at service@qualityheatingandcooling.com.
Where is Quality Heating & Cooling located?
They are located at 1242 Lincoln Way E, Massillon, OH 44646, USA.
Are there any local dining options near Quality Heating & Cooling?
Yes, nearby dining options include Fazoli's, KFC, Donut Connection, and Papa John's Pizza, where customers can enjoy a meal before or after their service appointment.
What coffee or convenience stores are close to Quality Heating & Cooling?
Nine to Five Coffee Mart is a nearby coffee shop and convenience store, perfect for grabbing a quick beverage or snack.
Are there any pet services near Quality Heating & Cooling?
Yes, Pawsitively Pampered Pooch-Groomer's Page offers pet grooming and other pet services nearby.
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Certified October 04, 2026Yext Knowledge Graph
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