Lumber Liquidators

Reviews

• MI

  Marco Ibrahim

  Jul 24, 2026
  1.0
  Very bad experience I had a very disappointing experience with this company and cannot recommend them based on my personal experience. The hardwood flooring quality was far below my expectations. Too many of the boards did not fit together properly, the finish was poor, and the material scratched and cracked much more easily than I would expect from a premium hardwood floor. I ordered approximately 2,000 square feet to cover a 1,650-square-foot area. Despite ordering significantly more than required (over 100 boxes), I still had to purchase an additional four boxes because so many boards were unusable due to quality issues. When I contacted customer service, I was asked to send an unopened box for inspection. Since every box had already been opened during installation, I sent a representative sample from an opened box. The company refused to inspect it solely because the box had been opened—even though it was their own product and accurately represented the material I received. When I asked how to proceed, I was told that I would need to hire and pay an independent flooring inspector to prepare a report, after which they would review the report before deciding whether to take any action. I found this process unreasonable, especially under these circumstances. I also spoke with multiple representatives throughout the company, hoping to find a practical solution. Unfortunately, despite numerous conversations, I was never offered a meaningful resolution. I could not find anyone in management or leadership who was willing to take ownership of the issue, and I often received inconsistent information from different representatives. The product is advertised with a lifetime warranty, but based on my experience, I have serious concerns about its durability and long-term performance. I invested approximately $16,000 in this flooring and deeply regret that decision. I expect the company may respond to this review by apologizing for my experience and offering to contact me. However, I have already spent considerable time trying to resolve this matter through their customer service channels without success. At this point, I am looking for a real solution—not another apology or another request to repeat the same process. While I am still considering my legal options, I wanted to share my experience so that other customers can make an informed decision. If you are considering purchasing flooring from this company and would like to learn more about my experience, I would be happy to share the facts and documentation. I want to make it clear that Jason, the employee at the local branch, was always professional, helpful, and genuinely empathetic. My frustration is not with him personally. This issue is clearly beyond his authority and reflects a broader problem with the company’s customer service and claims process. This review reflects my personal experience and is intended to help other consumers make an informed decision. Update: The company responded to this review with a generic apology and stated that they would like to discuss the matter further. However, no manager’s name, direct phone number, email address, or specific resolution was provided. This reflects the same experience I had throughout this process—polite responses, but no practical solution or clear path to resolving the issue. If the company genuinely wants to resolve this matter, I welcome contact from someone with the authority to make decisions and provide a concrete resolution rather than another generic response.
• BW

  Bob W

  Apr 2, 2026
  5.0
  They were the only place in the area that had what I needed.
• SH

  Sandro Hatibović

  Mar 21, 2026
  1.0
  On Saturday, they closed. I'm wasting my time by showing up. The hours on Google need to be updated.
• JG

  John Grabenstetter

  Apr 5, 2023
  5.0
  great service and selection!
• BC

  Brian Csejtey

  Sep 3, 2021
  4.0
  Had a few issues with getting calls back as promised but service in-store and the installers were outstanding!! The installers went above and beyond to ensure everything was exactly how we wanted, and then some. Finished quicker than they thought, BUT this, MOST IMPORTANTLY, did NOT cut down the quality of their work. VERY happy with them.

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