Benjamin Franklin Plumbing & Drains - Dayton, OH

Reviews

• NS

  Nick Schlack

  Jun 9, 2026
  5.0
  Ed was very knowledgeable, answered all my questions, provided me with several options and even recommended companies for other problems I was having.
• JG

  John Gutendorf

  Jun 8, 2026
  5.0
  Steve did a great job, he was quick and talked me through what he was going to do. After he was done he showed me how it looked and asked if that would work he checked for leaks and made sure everything was right
• CB

  C B

  Jun 6, 2026
  5.0
  Our sump pump went out and we needed it replaced before the next storms rolled through. The technician showed up quickly and was very professional. Could not have had a better experience, especially for same day service.
• SC

  Sheila Campbell

  Jun 5, 2026
  3.0
  The technician did the job fine. However I was grossly overcharged. And informed after the job was finished that I could have purchased a new toilet and had it installed by Ben Franklin for about the same cost, plus a five year warranty. Why was I not informed of this prior to the work being done? I will not be using Ben Franklin again.
• DM

  David Madden

  Jun 4, 2026
  1.0
  Don't do it. This is a franchise which claims a Dayton address which is non-existent. Their HQ are in Medina, OHIO. When you call you talk to "Jenny", AI. Ask to talk to a person, you get forwarded to an answering service for another business. In March I had a plumbing emergency they resolved on a weekend. Thereafter, I had them repair irrigation valves in water meter pit and replace a backflow preventer device on irrigation system. They did not pull the required permit with Montgomery County Water and Environmental before doing the work, a legal requirement. Plumber installed a non-recommended backflow preventer incorrectly. This installer is supposed to be registered with Montgomery County as certified installer. When I tried to get in touch with the plumber who did the work they informed me he had disappeared and they did not know where he was and couldn't contact him (he had been manager of the outfit for 20 years). MCWES would not pass their work. I have written Franklin. I have talked to franchisor; they have not done anything. Talked to a person supposed to be the manager and they have just ignored me for 3 months. Paid them in full. They will not tell you cost of materials or labor. They have a 100% guarantee page and I have filed a complaint with no response. I would rate them based on my experience as deplorable.