Apex Pros Plumbing, Electrical, Heating and Air

Reviews

• ES

  Eric Shaeffer

  4 days ago
  1.0
  Found a leak under my bathroom since late at night and had to go to work early the next day so I called Apex to come in and fix it so my wife wouldn’t be out of a bathroom sink for 5 days till I got back off the road. I told them that I needed both hot and cold shutoff valves replaced and both service lines would need replaced. They asked for photos so I sent them pictures of the shutoffs and under the faucet so they could see the connection. They came the same day but when my wife called to tell me that he replaced the shutoffs but I’d have to finish the job when I got home I asked to talk to the plumber since he was still sitting in the driveway. He said that it didn’t tell him in his notes that he needed to replace the lines and said they may just need better gaskets. I asked him why he couldn’t replace them he said they weren’t a common size and he didn’t have them in the truck (3/8) And in the next breath said Lowe’s may have them but acted like it was too much to google it to see if they did ( we did and they did have them). So apparently there isn’t good communication between dispatch and the plumbers and it seems like they expect the customer to be able to diagnose the problem before they get there. They claim they go above and beyond but had no problem leaving the job half done and leaving my wife without a bathroom since. My mechanic doesn’t expect me to know exactly what’s wrong with my truck when I bring it in to the shop. They take the time to diagnose the problem and fix it and if something else comes up they let me know the other problems and what it will cost to fix it. We didn’t get to that step. They stopped halfway and said bye. This is my first and last time doing business with Apex.
• CM

  Chris Moses

  Sep 28, 2026
  5.0
  I've used Apex for my electrical panel replacement, HVAC and a now a new water heater. They've been the most professional and trustworthy home services company that I have dealt with. The pricing was upfront and they worked with me on my budget. No, it's not cheap, but you get what you pay for and the service is exceptional. The professionals who installed the electrical, HVAC and water heater - to a person - were wonderful. They were smart, personable, professional and trustworthy. Done in a day - as they promised - and they cleaned up after themselves - unlike other companies I've used. They walked me through everything they did, asked if I had questions and made sure I was comfortable with their work. I won't use another company for Plumbing, Electrical, Heating and Air but Apex. I highly recommend them!
• JS

  Jim S

  Sep 24, 2026
  5.0
  I highly recommend - I did a few solo house projects and had a small electrical issue come up that I didn’t want to mess with, but needed to be done last minute. Apex was able to send someone out same day and provide a free estimate with no commitment (most companies will charge just to knock on your door). Nathan was at my house within 2 hours of my initial call and while I did have him complete the work after the quote, I felt no pressure to do so. Nathan was friendly, honest, and worked super fast but did a great job. One thing that sticks out with me though was that while he was packing up, he told me what I did wrong and what to do next time in order to avoid having to hire someone to do it. Some say that takes away a potential future job, but it certainly makes me want to be a repeat customer, because I’ll ask for him the next time I need Apex.
• JR

  Jay Rogers

  Sep 17, 2026
  1.0
  🚨 A WARNING ABOUT Apex Pros Plumbing, Electric, Heating, and Air 🚨 I’m beyond pissed about what happened to my 90-YEAR-OLD GRANDMOTHER. Apex Pros charged my grandmother $2,200 for work that included installing a Ring doorbell camera and replacing her transformer. Yes, her transformer was bad. We are not disputing that. What we ARE questioning is how a roughly hour-long service call and the equipment provided resulted in a $2,200 bill. The technician told my grandmother that he had to leave and go get “specialty equipment.” However, when we looked into what was actually done, the transformer replacement appears to have involved a plug-in replacement part ..there was no hard wiring performed. The entire visit lasted approximately an hour. Then things got even stranger. They pressured her to get the doorbell camera, even tho she expressed she didn’t want nor need it. The technician threw away the Ring doorbell’s packaging and instructions. When we later helped my grandmother register the Ring camera, we discovered that the device was already activated under someone else’s name and address. That raises a VERY important question: Was my grandmother given a previously owned or returned Ring doorbell instead of a new one? We don’t know that for certain, but the fact that it was already registered to another person and address is extremely concerning and something Apex Pros needs to explain. And then came the questions about the $2,200 charge. We contacted Apex Pros and asked them to explain the cost of the equipment and the cost of the labor. We were told that they were not required to disclose that information. We then requested an itemized receipt. What we received was essentially a generic receipt listing the Ring camera and the transformer. There was no meaningful breakdown showing how those items and the work performed added up to $2,200. And that’s where we’re left scratching our heads. If the receipt only identifies a Ring camera and a transformer, where exactly did the $2,200 charge come from? We want answers: 🔴 Was the Ring camera NEW? 🔴 Why was the device already activated under another customer’s name and address? 🔴 Why was the original packaging and documentation thrown away? 🔴 What was the technician leaving to retrieve when he said he needed “specialty equipment”? 🔴 What exactly was done during the approximately one-hour service call? 🔴 How was the $2,200 price calculated? 🔴 Why won’t Apex Pros provide an actual itemized breakdown of the charges? 🔴 If the transformer replacement involved a plug-in component and no hard wiring, what accounts for the labor charge? My grandmother is 90 years old. She trusted this company to come into her home and perform work for her. She should not have to rely on her family afterward to figure out what she actually paid $2,200 for. This isn’t about saying the transformer didn’t need to be replaced. It did. This is about transparency, the equipment that was provided, and the refusal to explain a $2,200 bill with an actual itemized breakdown. We are asking Apex Pros for answers before making assumptions about exactly what happened. But one thing is for damn sure: $2,200 for a Ring doorbell installation and a transformer replacement deserves an explanation. And PLEASE …if you have elderly parents, grandparents, or other family members who live alone, check their service bills. Ask what they were charged, what equipment was installed, and whether they received the equipment they actually paid for. Because if we hadn’t helped my grandmother register this Ring camera, we may have never discovered that it was already registered to somebody else. Apex Pros 🗣️we’re asking for answers. We will hire an attorney if we don’t get the answers we need. Her name is Essie Richardson and you “serviced” her home on 8/13. You will be hearing from my attorney.
• KF

  Kurt Feldner

  Sep 4, 2026
  2.0
  We’ve had Apex out to do plumbing work for us several times over the last few years. The majority of those visits have been positive. Last week, I called them regarding a problem with the hot water heater they’d installed in 2023. Even though the heater has a 6 year manufacturer warranty, Apex only warranties their labor for 1 year. Within that first year, they had to return to replace the pressure relief valve. Two years later, with that being last week, they came out last week to replace the gas control valve…because it’s beyond the 1 year labor warranty, we had to pay $450. Why sell a product that within 3 years has involved two failures? Last week when I called to report a problem, I mentioned Angel was our tech from previous visits and we liked him. The phone rep suggested they’d have Angel come out to look at our water heater. Instead, Alex came out. Alex was friendly, though he had a somewhat cocky & almost aloof personality. I’d expressed my frustration to him about why I’m having to pay for labor on a unit that they recommended just 3 years earlier. He told me that’s something I’d have to talk to their office about and said I’d be getting a call about that. The next morning, Alex arrived with the replacement part and before leaving, I asked again if I’d be getting a call from the office about the $450 charge. He said, “Yes.” Also, he commented that he was concerned about a possible venting problem with the flue and that he was going to have a tech from their HVAC division come out and take a look at it. I asked if this would be no charge? The answer was, yes, there would be a charge and I’d be getting a call from Michael (the tech) to go over the details and pricing. Later that afternoon, without having had a call from Michael, he shows up at our house. I was frustrated because: 1) Why didn’t Alex ASK me if I’d like Michael to come out rather than tell me he was going to have him come out, and 2) Why didn’t I get a call from Michael ahead of time, like Alex promised, and 3) Why didn’t the office call me to discuss the $450 labor bill, like Alex promised? Michael & I chatted about the issue of the draft of the flue and without looking at it, told me that from looking at the pictures Alex had taken, there could be a problem. I told him that’s the tech who installed the heater in 2023 suggested the angle of the pipe was not ideal, though close enough to likely not be an issue. Alex told me Friday morning he didn’t think there was a problem with the angle. So differing opinions between Alex and Michael. Without saying it, I’m thinking Michael never was never notified that Alex promised I’d get a call ahead of his visit. Which makes me think Alex never communicated with the office that I wanted a call to discuss the labor charge. Alex does not inspire confidence in me and I’m left not trusting him. He’s a poor reflection on Apex. I've come to view Apex a little negatively, strictly from the standpoint of how incredibly high they price their services. I'm wondering if it's directly tied to the fact they’ve tried to become a one-stop-shop for HVAC, electrical & plumbing. The bigger they become, the pricier they become. Admittedly, their customer service on the phone is normally a shining star, but customers will only accept that if they don't feel like they're having to pay a huge sum for that great customer service. You still have to have a fee schedule that is palatable to customers. Lastly, I’ve tried to reach out to Apex through an email reply (their post-service email with my invoice invited me to contact them by phone or email reply if I had questions), but it was rejected by their server. A few days ago, I went to their website and got their service department email address – I sent an email to them and shared most everything I’m sharing in this review. I asked them to reply before I made my concerns public. Silence – no reply at all.

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