Apex Pros Plumbing, Electrical, Heating and Air

Reviews

• JB

  J B

  6 days ago
  5.0
  Daegan and Blake did a wonderful job. Daegan explained pre and post installation what they would be doing. Everything was done as discussed including an extra insulation job on both air conditioning units. He also gave me a quick tutorial on the new thermostat and the carbon monoxide monitor. They cleaned everything after afterwards and it looked like they had never been here. Very knowledgeable and personable young men. A pleasure to have them work in my home.
• TM

  Tara Manning

  May 12, 2026
  5.0
  I had a wonderful experience with Apex Pros today. Their team did a great job from start to finish with excellent communication throughout the entire process. They were professional, attentive, and truly compassionate about my situation, which made such a difference. I really appreciated the care and understanding they showed. Highly recommend Apex Pros to anyone looking for quality service and people who genuinely care about their customers! Also, I would like to thank the little guy that was able to get into the smallest space of the crawl space and saved my bathroom floor! 😉 thanks again!!
• DM

  Dillon Middleton

  May 4, 2026
  1.0
  Horrible quality control. After having a $5,589 commercial garbage disposal installed I noticed that anytime the sink was touched you would get shocked. After further investigation I found that a live wire was pinched sending voltage to the metal fixtures. I called apex out to have it looked at to be repaired where I was told that I would have to spend another $5,500+ to have a new one installed. I contacted management to come to a resolution where I was told that due to not having bought the warranty they were not liable. After explaining that this was an installation error on there part they continue to say that there was no issue. This isn’t the first negative experience our company has had with Apex. They refused to stand by their work of their technicians. I sure hope this quality of work isn’t being put into homeowners properties. I understand the accidents happen but a company this big needs to be able to stand by their product.
• LP

  Lynn Pennington

  Apr 29, 2026
  1.0
  I had a very bad experience getting a new furnace installed by Apex on 11/17/2025. Gavin and another technician arrived about noon and did not leave until 10:30 p.m. It was necessary to run 2 new PVC pipes to the outside so they had to drill holes in the wall opposite the furnace; see picture of how these pipes were configured. That was my first clue that something was wrong. I sent the picture to Nick, project manager, and he agreed that it needed to be redone and scheduled that in about a week. Coincidentally, on 11/21, Columbia Gas was routinely checking the main gas line in my back yard and heard gurgling coming from the newly installed exhaust pipe. I told the tech a new furnace had just been installed and he said the gurgling was not normal and something was wrong. On 11/23 the heat went out. I notified Nick who said he'd send Gavin out that evening to fix it. I asked that he send someone else but was told because it was a Sunday and he couldn't get anyone else, and it was Gavin's job, that he had to be the one to fix it. Gavin came that evening and got the heat working again. The next day the heat went out again. I notified Nick and he sent a different technician out, who got the heat on again. On 11/25 Nick and several technicians came to look at the furnace. He said the installation was done so poorly that it would be taken out and another furnace installed, which was completed that afternoon. Gavin and the technician with him (name not known) went from the back yard into the house several times, never wearing shoe covers. They shattered the window well cover when drilling the holes for the pipes but didn't let me know. Apex finally made things right and I'm on their yearly service plan. On 4/13 another Apex tech did the yearly plumbing inspection and noted that a valve going from a pipe on the water heater to the whole house humidifier was "illegal". I said it was done by Apex with the furnace installation in November. He again said it was "illegal" and should be replaced. That was over 2 weeks ago and I haven't heard anything from Apex about this valve. UPDATE, 5/7/2026: Apex scheduled a valve replacement, which was completed on 5/6/2026.
• MC

  Madison Coldren

  Apr 22, 2026
  1.0
  I experienced a main drain issue that I needed immediate assistance for. While Apex was incredibly timely in coming out to snake the drain and get that resolved, once they put the camera down the drain, they saw their opportunity for someone who is not heavily knowledged in plumbing to take advantage of. They walked away informing me that my drains were in dire need of replacement, that there were no options other than replacing the entirety of my drain from main to the sidewalk, and that if not done within days, my issues previously would return. The quote was $22,000 - and I'm not sure about everyone else, but I don't have that sitting around. But don't worry, they let me know that they had 24 month financing, still a result of just under $1,000 a month. And again, I say, I'm not sure who has that just sitting around but I don't, and Joe made light of that situation, which was entirely unprofessional. My entire world was collapsing seeing a $22,000 price tag just to have water in my home. I had someone else come out and scope with a camera the next day, and little do you know, they said the pipes looked great. There were some spots that could be cleaned up with a hydro jet session and one small area that needed to be kept an eye on. There was no need to replace 80 feet of piping, digging up my yard, and putting me in debt for another couple of years. This was the first, and absolute last time I will ever be using Apex. Unbelievable that their goal was to deceive a customer just to make money when the work suggested was not nearly as critical as they claimed it to be. Always get yourselves a second opinion before failing victim to a company that doesn't actually have the customers interest at the forefront of their minds.

Frequently Asked Questions About Apex Pros Plumbing, Electrical, Heating and Air