Deck & Fence Renewal Systems

Reviews

• TW

  Todd Wild

  Jun 23, 2023
  1.0
  I recently had an incredibly disappointing experience with Deck and Fence Renewal Systems, and I feel compelled to share my negative encounter to warn others about their unprofessionalism and lack of respect for customers. From start to finish, their service was riddled with incompetence and disregard for basic courtesy. To begin with, I contacted Deck and Fence Renewal Systems two weeks ago to request an estimate for deck restoration. During our initial conversation, they assured me that they would call back to schedule the estimate and would also provide a courtesy call before their arrival. However, they failed to follow through on both counts. Today, a man named Greg from the company unexpectedly showed up at my property without any prior notice. Instead of apologizing for the lack of communication, he rudely insinuated that my "mom" had called and given permission for his unannounced visit. This assumption was not only unfounded but also highly inappropriate, as I live with my wife and it is absolutely irrelevant to the situation. When I expressed my frustration and asked why they did not adhere to their promise of calling ahead, Greg displayed a shocking lack of professionalism. He dismissively told me to "get over myself," displaying a complete disregard for customer service and common courtesy. Such an arrogant and disrespectful response is completely unacceptable and indicative of the poor quality of service provided by Deck and Fence Renewal Systems. Based on my experience, I strongly advise against considering this company for any deck or fence restoration needs. Their unprofessional behavior, failure to communicate effectively, and disrespectful treatment of customers are clear indicators of their lack of commitment to providing satisfactory service. Save yourself the trouble and frustration by seeking assistance elsewhere. Deck and Fence Renewal Systems has proven themselves to be a company that values neither professionalism nor customer satisfaction. Their actions have left me deeply disappointed and frustrated, and I sincerely hope that others will take heed of my negative encounter before considering their services.
• JS

  Jeff Schlaudecker

  May 16, 2023
  5.0
  Total transformation of my deck in Mount Lookout! Amazing experience from design through construction. Timely and professional at every step of the process. Complete rebuild of existing composite massive deck-attached to house and they also did a refinish and repair of an aging wood deck off the back of the house. Both look amazing and the quality of workmanship is incredible. Quote was competitive and work was done on time. HIGHLY recommend.
• SS

  spstods

  Nov 16, 2022
  5.0
  Deck Renewal Systems did a fabulous job resurfacing, as well as repairing and rebuilding the underlying structure, of our composite deck. Very easy to work with, excellent range of products, plus they found a fantastic deal on our selected finish. Result is a gorgeous walkout deck and we highly recommend.
• LI

  Larry Rhoads II

  Nov 19, 2018
  5.0
  I have a house under contract to purchase. During the inspection an issue came up where possible lack of deck flashing was causing a water issue in the basement. Greg Peters came out to give an estimate under extremely tight timelines. I really appreciate the fact that DRS made the time to meet my inspection period, but Greg gave me an honest opinion and estimate. I will look to DRS for any future deck/fencing needs.

Frequently Asked Questions About Deck & Fence Renewal Systems