Apollo Home

Reviews

• JH

  J. H.

  3 days ago
  2.0
  I'll just say it highly depends on who they send to your house as a tech. My main concern with them is they came to check on a small leak to my furnace room from the main stack and were incompetent to figure out where it was leaking from. They pulled the toilet for flange replacement thinking it was that for some reason, but didn't end up replacing flange or recaulking toilet like it was originally. Then to hunt the small leak they pulled my stove out and cut holes in my kitchen drywall. Also not where the leak was. The whole time im like it's behind the double vanity. Voila they cut a 2 foot hole in drywall behind vanity and there's the leak. My point is this showed me they are basically incompetent. I did the plumbing job myself for 150. To address the issue they couldn't figure out as a professional. Now I just have to do the drywall work they didnt fix when trying to hunt for the issue. Just seems odd to leave it this way regardless of being commissioned to do the work or not.
• PJ

  Patrice Jones

  4 days ago
  2.0
  The technician Alex came on day one. We went over everything to be done the next day . He said he wouldn't be there but he'd taken good notes for the person that was coming the next day. All lies! I told him I would not be home to oversee. He assured me again that every detail was entered into the notes. The next morning when I came home, I had 4 holes in the wall. All because Alex didn't let them know to access the crawl space next to the steps. So simple to type. Go through the crawl space next to the stairs. Wow. Now I have 4 holes in my wall. Not happy at all. 2 spigots and a water line to refrigerator $2700.00. Now I have to pay someone to repair 4 holes in the wall.
• AH

  Amanda Heineke

  5 days ago
  1.0
  Poor Accountability and Refusal to Address Property Damage They Caused. I am extremely disappointed with Apollo Home’s handling of a situation involving water damage that occurred following their plumbing work in our home. Approximately 12 days ago, Apollo replaced our water heater and recommended replacing our existing PVC water shutoff valve with a metal one for improved durability. Our original valve was not malfunctioning, but we trusted their recommendation and agreed to the additional work. Yesterday, we discovered visible water damage to the baseboard and carpet near the newly replaced valve. Based on the circumstances, Apollo confirmed the damage appears to have resulted from water released when the pipe was cut during the installation. Apollo sent someone to inspect the valve and a restoration company to check for moisture. No active leak or current moisture was detected. Apollo is now using that finding as justification to refuse both repairs and a mold assessment, despite the visible damage that occurred following their work. The restoration company itself acknowledged that there could be potential mold concerns and that further inspection may be warranted. However, they are limited by what Apollo is willing to authorize and pay for. My issue is not with the restoration company. It is with Apollo Home’s apparent unwillingness to take responsibility for damage associated with its work. The absence of an active leak nearly two weeks later does not erase the damage or answer whether further assessment is appropriate. We trusted Apollo enough to approve additional work they recommended, and now we are left with damaged materials, unanswered questions, and no commitment from the company to make things right. A company’s integrity is demonstrated by how it handles problems, not just how it performs when everything goes right. Apollo Home’s refusal to address this situation has seriously undermined my trust, and I cannot recommend a company that responds to visible property damage this way, especially one THEY are responsible for.
• CM

  Catherine McGraw

  Oct 4, 2026
  5.0
  I have a Home Care Plan. I scheduled the fall maintenance HVAC home visit online weeks ago for October 1. The technician arrived on time with prior warning. John Ervin and his trainee Micah were competent professionals who worked quickly and neatly. Every step was explained with test results recorded. I am happy to see the training for new technicians includes real experience. The gas furnace and the humidifier were checked and prepared for the coming heating season. I also scheduled routine maintenance for the tankless water heater and annual plumbing inspection for the same day. Plumber Matthew Sedziol arrived shortly after the HVAC team, inspected and cleaned the heating element, and explained what was done. He then inspected all plumbing in the house which is reassuring since no problems were found. Matthew was competent, professional and a pleasure to work with. Apollo Home has provided reliable service for several years and I am happy to recommend them.
• AD

  Amy Dixon

  Sep 25, 2026
  5.0
  If I could give Josh more than five stars, I absolutely would! He spent the better part of two days at our home diagnosing some complicated electrical issues, and I was incredibly impressed with him from start to finish. Josh truly went above and beyond to make sure he found the actual source of the problem rather than simply applying a quick fix and moving on. He was incredibly thorough, patient with every question we had, and took the time to explain what he was finding along the way. Despite how much time and troubleshooting it took, he was always friendly, kind, and professional. What stood out just as much as the quality of his work was the respect he showed for our home. He cleaned up after himself, carefully put back anything he had to move, and made sure everything was left the way he found it. Those little details say a lot about someone and the pride they take in their work. Josh provided some of the best customer service we’ve ever experienced. It genuinely felt like he cared about getting the job done right and making sure we were taken care of. He is an incredible asset to the company, and I would recommend him without hesitation. Thank you, Josh, for going so far above and beyond for us!

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