Pucher's Design Center: Flooring & Window Treatments

Reviews

• DC

  Donna Covolo

  Jan 16, 2025
  5.0
  . Very happy with my vinyl floor installation. I worked mostly with Lisa, who was very helpful with my design options. But I’ve had contact with the other sales representatives who also were very helpful and efficient. I also had a good experience with the contractors. I would recommend Puchers.
• RS

  Robert Schaefer

  Sep 4, 2024
  5.0
  Pucher’s Design Center performs before and after the sale. Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher’s was right in our town we were ready to give up. We are so very glad we went to “just one more store.” Pucher’s had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher’s Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher’s 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as “the best.” Thank you, Pucher’s-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Pucher’s without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer
• BF

  Beth F

  Dec 6, 2023
  5.0
  Make Pucher's your first stop if you are undertaking a painting or home remodeling project! Claudia is incredible--she is very knowledgeable yet explained everything in a way that someone with little to no experience in home remodeling (like myself) could easily understand. Skip the big box stores and get much better service at this great local business!
• KB

  Kevin Barcelo

  Jun 15, 2022
  1.0
  Do not use Pucher's Decorating Center. I have experienced issues at every step of the purchasing process and after seven months of waiting, I am still waiting on various items. Their show room was full of items that are no longer in stock or at higher rates than I found elsewhere. You will pay a markup for some brief design assistance only to be told that there is nothing they can do to ensure the items arrive on time, or in my case within three months of the originally provided date. You will not receive a phone call or any form of personal touch, but a brief text message blaming it on the manufacturer.
• BK

  Brad Kurzweil

  Sep 18, 2019
  5.0
  GREAT customer service. DEBBY was EXTREMELY easy to work with

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