RestoPros of Dayton

Reviews

• EH

  Erika Hadley

  May 6, 2026
  5.0
  I would give more than 5 stars if I could - Josh and his team were our saviors when an ice dam in our gutter pushed into our garage ceiling and caused water damage in multiple areas of our house. Having never experienced anything like this previously, we didn’t know what to do at first. We called a big name company and were told they wouldn’t be able to get to us for a week due to their busy schedule. I looked some more and was drawn to RestoPros because they were family owned. Josh answered and was at our house within less than 3 hours. The quick response time was such a relief, as we didn’t want to risk letting the problem sit and fester and promote mold growth. Josh was warm and kind and communicative and thorough, really took his time checking every area on the interior and exterior of the house that could have been affected by the ice dam, in addition to investigating an additional concern we had that was linked to a recent bathroom water incident. All told, after a thorough investigation, the extent of the water damage from both events touched four rooms in our house - flooring, walls, ceilings. It was daunting to say the least. Josh laid all of the information and next steps out very clearly, answered all of our questions and stayed while we called to file claims with insurance so that he could also help fully inform that conversation. I don’t believe we would have gotten this much time and care from any other company, it was wonderful. Demo and drying began promptly the next morning, the team was consistent and timely and communicative throughout that process, and restoration is still a work in process but also coming along well. We hope to never need water restoration services again, but if we do, I know who we’ll call!
• HB

  Hadassah Sow bray

  Apr 30, 2026
  1.0
  Technician came to my home , explained what he did to remove debris and water and odor coming from my ventilation vent.After 3 days the odor persists. I called to inform them of the problem through text and phone calls. I was told the Technician would contact me after several attempts to reach him 4 days later, no response. I don't know the going price for what he did, but we feel robbed. Be careful of hiring them for service. I am very happy to report that the owner and his technicians returned to my home and successfully eliminated the problem in my home. They were very polite and determined to help me as much as possible. I am immensely happy and impressed with their friendly and professional integrity in to correct the problem in my home. I will not hesitate to seek their services for future needs.
• SR

  sandra richter

  Apr 30, 2026
  5.0
  Very easy to work with, very professional company, very nice, answered all my questions I had, did a fantastic job, would recommend to anyone, you will not be disappointed.
• SS

  Suzi Shively

  Apr 15, 2026
  5.0
  Waking up to your fully finished (and furnished) basement flooded is never good. Josh and his team at RestoPros of Dayton were able to get to our place and begin to get the water and damaged items out within hours of our call! Everyone communicated efficiently and the project was completed with as little of stress as possible. They even worked with our insurance company.
• DE

  Darrick Earley

  Apr 6, 2026
  1.0
  My experience with Restopros was not a positive one. My basement flooded from a rain storm. I requested a quote from their company. The came out the next day and they were very nice. I wanted to get a few quotes to compare companies. I agreed to let them start the job since other companies couldn’t get out that soon. Upon filing a claim with my insurance company, I found out that I was greatly underinsured. I asked them to let me know where we were with the work that had been completed already. The carpet and padding had been ripped up and the trim removed. Fans were placed to begin the drying process. So far it had already surpassed what my insurance coverage was, so i asked them to stop where they were. I have friends that that do construction and could help me out. We agreed to leave the (about 20) air movers in place for an additional week to dry out as much as possible. The owner Josh came to advise us on what steps should be taken. We had a few things going on at the time that would require a lot of money. He advised us of what the entire job would cost and it was well beyond what i wanted to pay. He went over the invoice for work completed and it was around $11,000. We sat down at the table and he took off a lot of the items getting the price down to something more reasonable. He got it down to $9,000, which i still didn’t want to pay. He began to get kind of pushy and pressuring saying all this was necessary. I agreed that some things were important as to not get mold in our basement. He removed a few more items getting it down to $7,800. I still didn’t want to pay that much and every time i said, I wasn’t sure he kept looking at me until I agreed. The insurance paid $5,000. He said pay that and he would work with me and give me time to pay the remainder. I agreed to do those terms. We were in the middle of closing on an investment property that wound up costing way more than it was supposed to. He sent me several invoices with only the total and nothing itemized. I had some emergency family matters that took place during this time also. It was all very overwhelming, which I informed him about. Because of this, it took me a while to get back to him. Fast forward to Friday, I received an email saying he was placing a lien on my house. I responded asking for an itemized invoice which his response was we sat down at your table and discussed it. This was true, but things were definitely missed on my end. He said he emailed one that day. I reviewed it and there were two items on there that he said were necessary and I agreed with, but were never completed. I asked if these two items would be removed and he didn’t even respond. I paid the invoice in full, including the two items that were NOT completed which totaled over $600. I know this was a long review, but there’s was a lot that happened. I would not recommend doing business with this company! The guys that came to do the work were amazing, but the ownership and the rest of the company should be avoided at all costs.