Kenny Carpets & Floors

Reviews

• PE

  PITom EagleInv

  Jun 23, 2026
  5.0
  Great product and service. Prices are excellent.
• JB

  Jeff Blossoms

  May 27, 2026
  1.0
  Absolutely unreal experience with Bobby. I’ve never seen someone so aggressively uninterested in helping a paying customer. Getting a quote took forever, and getting this man to actually peel himself out of his ancient office chair to show us a carpet sample felt like negotiating a hostage release. The constant huffing, puffing, and gasping just walking across the store was wild. Meanwhile, this guy had food stains all over his shirt like he lost a wrestling match with lunch, plus empty soda bottles and general chaos all over his desk like basic professionalism had officially left the building. What really took this from bad service to complete circus act was the behavior—acting like my wife and I were inconveniencing him by existing, then casually offering to ‘hook me up’ with a lower cash price off the books, handing me his personal number, and asking if I wanted to meet him later at the Colonie Lounge because apparently I ‘look like I wanna party.’ Completely bizarre, wildly unprofessional, and honestly one of the strangest customer service experiences I’ve ever had. If this is who represents the business, management needs to reevaluate.
• SB

  Susan Bradbury

  Oct 8, 2021
  5.0
  Thank you so much for responding so quickly and getting this carpet done. I am delighted with the results and would definitely recommend you. Also, the person who came out to do the carpet tear-out was wonderful and I can't express enough how grateful I was for his work. They taped up the carpet strips and took them to the garage until I can get rid of the old. Very happy!
• ZS

  Zachary Schalberg

  Jul 28, 2021
  2.0
  Let's start with the good, carpet and floors look good. Not sure how the prices are in comparison to others, I went to them first. Now for the bad. Scheduled the carpet removal for the day before our trash collection day so that it would be picked up. Took off of work to be there for them to take out the carpet, wasn't until about noon when I called them since no one had shown up that I found out there was a truck issue and I wouldn't be getting the carpet that day, it would come the next day. Annoying, but whatever, I can deal with it. We'll miss the trash pickup but I'll move it back to the curb myself the next week. The next week, moved it back to the curb. Half of the ripped out carpet wasn't wrapped in tape to keep it together, so trash collection never picked it up. According to the store, this is not something they would do during a carpet rip out, they just rip it out, put it outside and it is on us to take care of. Wasn't told that in the store when I bought it, was told it would be ready for pickup. Just be sure if you are getting the installation that you are aware of what part is your responsibility and which part is theirs, and double check your installation date.
• DS

  Denise Smith

  Jul 16, 2018
  2.0
  Fred was great to deal with at the beginning, but as soon as I started to have issues with the subcontractors they use, my calls were being screened and messages not returned. The contractors they subcontract to are sub-par. They broke a wall hanging that was dear to me. Irreplaceable. Also, broke my closet doors to which I, myself, had to arrange repair. The install was so large (3 phases which turned into 5!) that 3 different installers were used. 2 different carpet installers and 1 vinyl flooring installer. Daniel, vinyl installer, was amazing. Conscientious and hell bent on doing a great job. Both carpet installers bad. In and out as fast as possible 2nd WORSE than the 1st. Rude, abrupt and low class. I will never do business with Kenny Carpets again even though i like my floors. Install was a nightmare AND I share this info with everyone.