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Roy’s Plumbing, Heating, Cooling & Electrical has provided worry-free home services throughout Tonawanda and Western New York since 1973. Our experienced team specializes in plumbing repairs, drain cleaning, sewer services, water heaters, AC repair and installation, furnace and heating services, boilers, heat pumps, electrical repairs, panel upgrades, lighting, EV chargers, generators, and more. From routine maintenance and repairs to complete system installations, Roy’s is committed to delivering a five-star experience with dependable service, quality workmanship, and solutions done right the first time.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.