Window World of Rochester

Reviews

• BH

  Bill Hawkins

  Apr 30, 2026
  5.0
  I really loved their services for real.
• JM

  JJ Madoublen

  Mar 22, 2026
  1.0
  Worst company ever. They rip you off. I received a quote for all of my windows to be replaced and paid half up front. Tool them 6 months to come to install, when they showed up they said my order didn't include 3 large windows which was why they were the lowest bidder. If they included my windowns they would have been the highest and I would have never chosen them. They had to come FOUR times to install my windows. First 3 times they were installed backwards and almost fell out. They damaged my siding, inside walls and left blood all over my window sills. I asked for a discount and they refused. They ripped me off. Don't ever use them.
• JM

  Jennifer McHugh

  Feb 22, 2026
  1.0
  Update to the 10 month saga at the bottom: Five doors. Two windows. Five weeks of installation, still incomplete, due to numerous issues: -wrong measurements for two doors taken twice and wrong both times- doors were forced to work -one of two windows doesn’t open/close properly. (Edit: in March someone fixed it when he came to review the issue with two doors AND FOUND THE WINDOW WRAPS WEREN’T EVEN WRAPPED BUT ALUMINUM CUT AND NAILED OVER THE OLD WINDOW WRAP!!!! See picture added below!) - two doors were installed in wrong openings resulting in the doors opening the wrong way into the room -interior door trim on one door too short on do opening and gaps filled with silicone to make it work and not installed at all on four other doors -had to ask more than once to shim the door thresholds so the didn’t flex and bend when stepping on them - can see outside light on two doors -outdoor wrap still isn’t done -the door handsets and deadbolts aren’t even the right color and we don’t even care anymore because we are this close to asking for the doors and windows to be removed so I can board up the openings and call Rochester Colonial back out. Had a good experience one with this company out of Buffalo and took a chance with the Rochester team. Repeat no call/no shows and excuses Next to zero communication Job started 1/19/2026 and no end in sight. Update: a few doors are out of alignment and the deadbolts don’t lock. Door doesn’t have a proper reveal at trim and door strike hitting trim. 6/18/2026: Update. A former master installer by the name of Matt came out from Buffalo on March 10th and reviewed the scope of work and compared it against what was installed. He stated none of the measurements were correct for any of the doors. Two doors would have to be re-ordered, and the three other doors would need to be reinstalled. He felt those three doors could be made to work. He stated also that Jason, the original installer, did not do any of the wraps for the five doors and the two windows correctly at all. He said he would have their office re-order the two doors, and once those doors came in, he would ensure that a master installer would come back. It’s been three months and no one has called us. A month ago, we made a call to the Rochester office and got a very confused sounding woman on the phone who seemed nervous about the situation. She eventually found the records to reflect that the Rochester office had not done the re-ordering, but was in fact done by the Buffalo office. She said that the new door should be in in a couple weeks and that the Rochester installer would come back out however they’ve been having difficulty reaching him. We said emphatically no to having the installer come back because that was the first individual who made a mess of the situation in the first place. Last week we emailed an intent to cancel the contract to the Rochester district manager. We have yet to receive a response. We’re not sure how to move forward at this point. We just want the doors removed as stated in cancellation of the contract email and are considering going to small claims court at this point. As a sidenote, we found one of the door strike plates to the deadbolt of an infrequently used door wasn’t even screwed in. I guess it was held in by the grace of God and the fact that the door isn’t used often. I’ve added that picture. 6/24/2026- never received a call from back promised on 6/19/2026
• RK

  Rick Kessler

  Feb 16, 2026
  5.0
  Everything went well...
• MB

  Mark Bedzyk

  Jun 21, 2019
  5.0
  I had Window World replace almost all my windows. Their prices are unbeatable and the product is top notch. The salesman and installer were also excellent

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