Elm Air Conditioning

Reviews

• JR

  Joyce Rydzinski

  6 days ago
  5.0
  We were very satisfied with the polite, personable and very competent repair technicians. The office honored our warranty and were very responsive and responsible. Price below was original installation and not repair done today.which was zero.
• DB

  David Beasley

  Aug 12, 2026
  5.0
  Elm Air did an amazing job getting my system installed in a timely and very professional manner! Highly recommended for your HVAC needs. Had a whole exterior reno done and it wasn’t easy getting all of the different contractors in the same place and same time but we managed with their help. I wouldn’t hesitate to recommend them to friends and loved ones!
• RC

  Rena Cohen

  Aug 9, 2026
  1.0
  NO STARS, but Google requires at least one - After 35 years as a client, Elm never provided a proposal for a new AC system. Before they were sold, they were a very reputable company, but now they are horrible. They new our system was totally broken during the heawave in July. A different company provided a proposal the day I called and installed the next day. I guess Elm figures I won't be around for another 35 years. I may take them to small claims court to get my fee for the annual service contract, since they won't return my calls about that either. I would NOT recommend doing business with them.
• HL

  Henry L

  Aug 4, 2026
  5.0
  The techs from elm air were efficient and professional. They repaired my cac blower in my attic and inspected the entire airflow resulting in a new capacitor on the outside which would have been another service call if he didnt replace it. Everythings is working normally! Thanks Nick and Daniel...
• CD

  Cathy Dumproff

  Jul 30, 2026
  1.0
  d poor customer service I am sharing my frustrating and disappointing experience with Elm Air Conditioning in Freeport, NY, to warn others. When my split system stopped working, I scheduled a service appointment with Elm. The technician who came to the house was great. When I asked him how much the repair would cost (as I did not have the original paperwork from when the system was installed prior to us purchasing the home), he explicitly assured me three times that it was covered under warranty. Later that afternoon, I received a call from their office asking if I had the warranty paperwork. I explained that I did not, and the representative stated they would speak with the technician and call me back the next morning. The following morning, a representative named Michael called and confirmed that the repair would indeed be covered under warranty. I asked him multiple times to verify this, and he repeatedly said yes, explaining that they were submitting a request for the part to avoid price gouging. Later that same evening, Michael called back to completely reverse the statement, claiming the repair was not covered and would cost $1,395 plus labor and tax. When I asked why I had been repeatedly told it was under warranty, he denied that it was ever said. At that point, all I wanted and expected was a simple apology for the misinformation, which they refused to provide. The next day, I called to speak with the service manager, Scott. Instead, Michael called me back to inform me that my concerns regarding the warranty and the timeframe for the part to arrive "were not worth Scott’s time." Needless to say, I called another company for the repair—which came in significantly cheaper. Bizarrely, days later I received another call from Elm asking if I wanted to proceed with their repair. When I explained why I canceled, the representative tried to cover for management, claiming Scott probably meant the repair wasn't worth doing, rather than that I wasn't worth speaking to—all while still trying to sell me the service. The lack of accountability, poor communication, and unprofessional treatment of customers are appalling. I highly suggest looking elsewhere for your HVAC needs.

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