WindowRama

Reviews

• AP

  Aleks Panov

  May 28, 2026
  5.0
  I spent over a week trying to solve a problem with a casement window sash that nobody seemed able to figure out. I drove all over, spoke to multiple suppliers and window places, and honestly most people either didn’t care enough to help or just tried to push a replacement instead of actually solving the issue. Joe Cardone was the only person who actually took the time to look into it, understand exactly what we needed, and help us order the correct frame/sash replacement. You can immediately tell this is someone who really knows the business and actually enjoys what he does. People like Joe are rare. Professional, knowledgeable, patient, and willing to help instead of brushing customers off. He saved us a huge amount of time and frustration after we had been stuck on this problem for almost two weeks. Windowrama is lucky to have someone like him because employees like this are the reason customers come back and trust the company. Joe deserves serious recognition and honestly a raise because this is the kind of employee that makes a business successful. Thank you again, Joe. Truly appreciate the help.
• CS

  Cyrus Sarrafha

  Sep 25, 2025
  5.0
  Simpson Door Company delayed us and changed the delivery timing without any sufficient notice. However, Thomas from WindowRama was very patient with us and our admittedly aggressive schedule and he was able to bring some common sense into Simpson's side as a whole. At the end of the day, the delivery was made just in time before our strict deadline. We thank you.
• AL

  Arthur Lesser

  Nov 21, 2019
  1.0
  Unknowledeable staff, ordered wrong size window, rude, makes excuses, no call back or follow through. Makes you measure and research product first by yourself or outrageous charge to come to home to do it properly even on a $1000.00 window. They said too small a job to come out for free. Friend in window business, but Windowrama is authorized dealer for Marvin Windows so had to order through them. No free delivery, by the way. had to pick up window myself. Installer had to knock out tiles from inner and outer wall for a larger cutout to install larger than expected waterproof window in shower. Now I have to get tiler and painter to reconstruct the surround and interior of shower. I understand I am missing an outer trim of some sort as well. Evidently no product inspection? In closing it was 20 years ago since I ordered over $60,000.00 or more new construction and replacement Marvin windows for my home from Wondowrama. The Marvin windows are great, but what happened to Windowrama in the past 20 years?
• MD

  Mark Dushaj

  Apr 23, 2019
  1.0
  Called flushing store at 5:35 to see when my order would be ready. They leave me on hold and hang up at 6:00 when they close. Last time I call windowrama. Lazy people working there.
• RM

  Ramon Mendez

  Feb 22, 2018
  1.0
  Worst customer service I have experienced in a long time. They all seem mad you're calling. They never pick up the phone. If they don't pick up the phone it goes to the corporate office. When corporate gets involved then they pick up the phone for them. They transferred my call 3 times without even listening what I was saying.