Universe Home Services

Reviews

• JE

  Jennifer Estrella

  6 days ago
  1.0
  I have been waiting for my condenser for more than 2 weeks now. My new A/C, which was just installed last year, was not working all of a sudden. Then, we have to wait two days for the guy to come in and cannot even diagnose the problem at first. Waited again another 2 days for another guy to finally diagnose that the condenser has a factory defect. They said that they ordered the part already but still have been waiting ever since. No follow-up from them regarding the ETA of the part. No communication whatsoever. No explanation for the delay. Been calling them and getting the same answer. We have been a customer for years but this has been a huge disappointment.
• CC

  Craig Columbo

  Aug 23, 2026
  5.0
  Technician Dean R. from Universe Home Service was very helpful, knowledgeable, and professional in reprogramming my Weil-McLain Ultra 155 boiler after a power outage had caused it to not function. Universe Home Service was very attentive to my situation offering same day service, and arrived promptly after my initial call. The service center kept me aware of arrival times and options. I would recommend Universe Home Service for home services.
• RE

  Robert Eschbacher

  Aug 16, 2026
  5.0
  I had a great experience with Universe over the past few days. After a burst water pipe in the kitchen I reached out to them and they were in my house almost immediately. After stabilizing the situation they helped coordinate a restoration contractor who also responded fast. After the cleanup Universe repaired the pipe which was in the concrete floor slab and then got all systems up and running again. Brandon and Brian from Universe did a timely and thorough job, explaining each step involved and helping to ease a stressful situation. They also helped handling the insurance claims. I highly recommend Universe- they were terrific!
• SD

  sandi daniel

  Aug 12, 2026
  1.0
  Do not use Universe Home Services. I am so disappointed in the quality of the product and lack of customer service. We paid a premium and did not get premium customer service.The technicians they sent with the exception of Anthony, Keith and Chester were totally incompetent and that led to 4 days of the AC not working correctly , we even had to sleep in this heat with no AC. No one would call us back! Jamie - the salesman was great and helpful in finally getting people here who could fix the units.We we're going to have other work done but after the lack of customer service we will go with another company.
• AP

  Amanda Pappagallo

  Aug 6, 2026
  1.0
  I truly never leave reviews, but I’m so disappointed by this company that I would give 0 stars if I could. We originally put down a $500 deposit because we were planning to have a new AC system installed. However, after receiving a much cheaper quote from another company, we decided to go with them instead. Since the middle of June, we have called Universe multiple times and spoken with several different employees, all of whom assured us that our deposit would be refunded. Two separate people even told us it had already been refunded to our credit card, each giving us different refund dates, which was simply not true. Another representative, Jessica, told us the money had been refunded to an account Universe created for us and that someone from billing would contact us within 48 hours to help transfer it back to our credit card. That never happened. After hearing nothing, we called again and were told that Lauren, the installation coordinator, would reach out later that day to make sure we received our refund. Once again, no one ever contacted us. After nearly two months of being given the runaround, we had no choice but to contact our bank and dispute the charge. Beware if you make any deposits with this company. Based on our experience, getting our money back has been an exhausting process filled with empty promises and poor communication. I will never recommend this company to anyone on Long Island.