Window World of Buffalo

Reviews

• TM

  Tammy Miloro

  Aug 10, 2026
  5.0
  We haven’t had our replacement window installed as of yet but spoke to Doreen and she is the WOW factor to customer service; over the top outstanding. Ask for her and tell Tammy recommended her.
• MC

  M. Crawford

  Jul 28, 2026
  5.0
  I had a great experience getting a few replacement windows installed. The installer, Frank did an awesome job. He was personable, professional and efficient!! The entire staff provided great customer service!
• RT

  Rene T

  Jul 2, 2026
  1.0
  My name is Cheryl and I would like to describe my experience. In August of last year, a Window World salesperson came to my home and gave his sales presentation. One of my biggest concerns was my expensive custom blinds, which cost approximately $1,200 each. I was specifically assured that the new windows would be measured and installed to accommodate my existing blinds, and that there would be no issues reinstalling them. That assurance was a major reason I decided to move forward with the purchase. I was told the windows would be ready and installed within two months because I wanted the project completed before winter to avoid higher heating costs. After numerous phone calls and months of waiting, the windows were finally ready for installation. The problems started almost immediately. After installing only the second window, the installer asked me to come upstairs because he needed to show me something. He informed me that my blinds would not fit because the windows had been measured incorrectly. At that point, I asked the installers to stop the job, clean up, and leave the remaining windows uninstalled. I immediately contacted the company to explain what had happened. Unfortunately, that was only the beginning. The window frames were the wrong color. The window cranks were also the wrong color and made of the cheapest plastic I've ever seen. Months later, I still had no window coverings in my bedroom, leaving anyone on the street able to see directly inside. Since then, I've endured months of phone calls, cancelled appointments, and empty promises. Management cancelled appointments at least five different times, sometimes only 20 minutes before they were supposed to arrive. Another representative came to my home several times attempting to fix the issues, but nothing was ever truly resolved. As more problems surfaced, my confidence in both the company and its products completely disappeared. We discovered that: Parts that secure the screen were never installed. The window frame is cracked in two places. Multiple seams do not line up properly. Sharp metal edges are exposed and could easily cut someone's finger. The list of defects continued to grow. Trying to communicate with the company became another battle. My calls and voicemails frequently went unanswered. It became obvious they recognized my phone number because when I called from a different number, someone would answer within a few rings. Eventually they would call back, promising yet another repair visit. When warmer weather finally arrived, I opened the window for the first time. I had previously been instructed not to operate it because the finish could smear until the protective coating was applied—a step that had still not been completed. As soon as I opened the window, the operating arm that controls the sash broke, leaving the window unable to close properly. I opened the second window to try to reach the first one, and the crank handle literally fell off into my hand. When I reported these newest problems, I was told they were "easy fixes." My response was simple: these are supposed to be brand-new windows. I should not be scheduling repairs immediately after installation. I expected quality products, not windows that fail the first time they're used. To make matters worse, after spending approximately $20,000, the company offered me only $3,400 as compensation. Meanwhile, replacing the two defective windows they installed will cost me at least another $7,000. This has now been going on for nearly a year, and I still have no satisfactory resolution. My advice is simple: Buyer beware. Please do your research before purchasing from this company. I would never want another homeowner to experience the frustration, inconvenience, and expense that my family has endured. I will also be sharing this review on the websites for the company's other locations, as well as additional review platforms, so that potential customers can make an informed decision before signing a contract. The Better Business Bureau will be contacted as well.
• RM

  Ryan Mack

  Jun 29, 2026
  2.0
  Don’t use this company if you want to use window AC units. They will not fit.
• AH

  Amanda Hamberger

  Jun 15, 2026
  5.0
  Professional, showed on time, and cleaned up after. Like they weren't even there! We're very happy with our new windows and would recommend.

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