DB
David Ben-Ur
Jan 8, 2022
We are SO happy with our Tuff Shed experience. We had to replace our old shed with a new one on the same footprint. That meant a custom job. In addition, our town has an extremely strict process/rules for getting a permit. So this job was a high level of complexity.
We worked with Allison Nelson, who is one of the best professionals I've worked with in any context. She answered all of our questions (we had many, because we had never bought a new shed before) and knew almost every answer herself. Where she didn't, she very quickly got the answer from her colleagues. She was always available over text, by phone, by email - and we pinged her a lot.
The job was very complicated and took longer than anticipated - but she kept everything on schedule as best she could, and had no trouble providing us timing updates, even if the answer was that she didn't know.
She personally worked with our town's inspectors to meet their requirements, and even drove to our site once or twice to make sure everything was prepared for our job.
So this is a high recommendation for Allison personally.
But it's also high recommendation for Tuff Shed. The installation went off without a hitch. The online tools for designing the shed and choosing options was incredibly useful and easy to navigate. The communications were excellent - emails with what to expect, timing updates, etc. And, most importantly, the shed looks beautiful - just as advertised.
Overall, we couldn't be happier with our experience with Tuff Shed and Allison. Thank you - we couldn't have done this without you!!