Tuff Shed Albany

Reviews

• JL

  Jeanette Lane

  1 day ago
  5.0
  We love our new tuff shed! The process was exceptional & the installers were wonderful.
• KS

  Kathleen Stachnick

  Sep 29, 2026
  5.0
  First of all, the salesman was great. He took me through the showroom to look at the different styles of sheds. I was also able to match the color of my house! Removal of my old shed and installation of the new (in a different location) was done in one day with the crew of four. They were great working together and we communicated throughout the install. Very happy with my new shed!
• BZ

  Benny Zullo

  Sep 25, 2026
  5.0
  Very happy, was better than I expected.
• KK

  Kaitlin Kohl

  Sep 8, 2026
  1.0
  I’ve had a terrible experience with Tuff Shed and would strongly caution others against using them. I purchased a shed as a birthday present—a “she-shed” for my 12-year-old daughter. After a long discussion with the salesman, Steve, we decided to go with a prefab shed rather than a custom-designed shed because we needed to meet her birthday deadline. I specifically explained how important the delivery date was, and I was promised delivery by 8/31. I was told the date had been cleared with management before I made the purchase. After purchasing, I spoke with at least four different people at Tuff Shed, repeatedly reminding them of the importance of keeping the promised 8/31 delivery date. Despite this, the shed was not delivered until 9/11—nearly two weeks after the promised delivery date and well after my daughter’s birthday. My daughter was understandably very disappointed, and what should have been a special birthday surprise instead became a frustrating and stressful experience. The communication throughout this process was extremely poor. Despite my repeated calls and attempts to get someone to address the situation, I could not get anyone in management to call me back or provide any meaningful resolution. Ironically, the person who ultimately delivered the shed on 9/11 happened to be Tuff Shed’s Director of Operations. He was helpful in making sure the shed was delivered properly and safely, but he was completely unaware of the issues I had experienced leading up to the delivery. The fact that the Director of Operations was not even aware of what had happened is, in itself, a reflection of how poorly the internal communication at Tuff Shed appears to be. I still have not heard from anyone in management to apologize for the failure to meet the promised delivery date or to discuss compensation or any remediation for the issues we experienced. If Tuff Shed could not meet the promised 8/31 delivery date, that should have been communicated honestly before I made the purchase. I would have made a different decision. While I appreciate that the Director of Operations ensured the shed was ultimately delivered properly and safely, that does not change the overall experience. The broken commitment, lack of communication, failure to return calls, and complete lack of management follow-up have been extremely disappointing. Terrible customer service and a very disappointing experience.
• AB

  Andrew Bova

  Jul 22, 2026
  1.0
  Tuff Shed, where do I even begin? The salesman, Carl, was a complete disaster. Not only was he unprofessional, but he also had a German Shepherd (not a service dog) nipped at me in the lobby, despite there being no signs indicating that dogs were allowed. He made all these promises about providing excellent customer service, but unfortunately, he was let go just a few weeks after I made my purchase. He overpromised and underdelivered. Getting in touch with the area manager is a nightmare. The factory in Victor, New York, has unreachable phone lines after 3 pm. On the bright side, the builders were exceptional and professional. However, the communication and customer service process is a complete nightmare. You invest a significant amount of money, yet you’re not treated with the respect and consideration you deserve. It took almost three months after obtaining the permits for the shed to finally be constructed. Save yourself the hassle and invest your money elsewhere.